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- Tasks: Manage tenancies, utilities, and compliance while ensuring accurate data reporting.
- Company: IronOak Homes, a social housing provider dedicated to quality and community empowerment.
- Benefits: Enjoy hybrid working, company events, pension schemes, and flexible hours.
- Other info: Join a diverse team focused on creating thriving communities and enhancing residents' lives.
- Why this job: Make a real difference in people's lives by supporting housing needs and community growth.
- Qualifications: 2 years in housing management, strong data skills, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
IronOak Homes is a registered social housing provider committed to delivering quality, safe homes alongside professional housing services that empower residents and communities. With a focus on fostering diverse and inclusive environments, IronOak ensures financial sustainability and adheres to high governance standards. The organization strives to create thriving communities where individuals feel supported and valued. Through its impactful work, IronOak plays a vital role in addressing housing needs and building a better future for residents.
This Tenancy Officer role is based in Watford, with flexibility to work from home for part of the week. The role is responsible for the efficient tenancy and occupancy management, utility management and compliance with operational processes. Managing all utilities, council tax, and occupancy infrastructure through detailed spreadsheets, databases and online portals. Ensuring accuracy and completion of rent assessment documentation to maintain, update and ensure accuracy of the operational contract register as well as all internal databases.
Responsibilities- Track and manage utilities, council tax, and occupancy infrastructure.
- Review and verify rent assessment documentation for accuracy and completeness.
- Maintain a record of rent assessment documentation.
- Circulate reports to the tenancy team and collaboratively work with them to ensure the organisation has accurate, up to date, and reliable data.
- Produce comprehensive reports for senior management, highlighting any historic and current income issues, tenancy issues and any and all gaps in data relating to utilities.
- Ensure that the other members of the organisation are kept up to date with all data collection that is relevant to them.
- Oversee the monitor data accuracy and completeness across the organisation.
- Ensure compliance with procurement policies and procedures.
- Experience of using CRM systems, accounting system or other related software.
- Experience of working closely with other departments in order to meet deadlines and targets.
- Ability to manage own and team conflicting deadlines and prioritise as required.
- In depth understanding of utility bills and processes.
- Ability to record, interpret and report on data from multiple data sources.
- Understanding of rent and service charge setting.
- Understanding of the Standards set by the Regulator of Social Housing.
- Understanding of the Housing Act.
- Understanding of GDPR.
- Excellent written and oral communication skills.
- Excellent collaborative working skills.
- Good standard of education with good literacy, numeracy and ICT skills.
- Good Excel and data management skills.
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
- Enhanced pension
- Hybrid Working
- Flexi-time
- Housing & Tenancy Management: 2 years (required)
- Regulatory Housing Standards: 2 years (required)
- Rent and service charge setting: 2 years (required)
Work Location: Hybrid remote in Watford WD18 7EA
Tenancy Officer in Watford employer: IronOak
Contact Detail:
IronOak Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Officer in Watford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at IronOak Homes on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Tenancy Officer roles. We should also think about how our past experiences align with their mission of fostering diverse and inclusive environments.
✨Tip Number 3
Showcase our data management skills! Be ready to discuss specific examples of how we've tracked and managed utilities or occupancy data in previous roles. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight how we meet IronOak's values and standards.
We think you need these skills to ace Tenancy Officer in Watford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenancy Officer role. Highlight your experience with CRM systems and data management, as these are key to what we’re looking for at IronOak Homes.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work that show how you’ve successfully managed utilities or worked collaboratively with teams to meet deadlines.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of your experience and qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at IronOak Homes!
How to prepare for a job interview at IronOak
✨Know Your Stuff
Make sure you brush up on your knowledge of the Housing Act and the Standards set by the Regulator of Social Housing. IronOak Homes is all about compliance, so being able to discuss these topics confidently will show that you're serious about the role.
✨Show Off Your Data Skills
Since the role involves managing utilities and occupancy data, be prepared to talk about your experience with CRM systems and Excel. Bring examples of how you've used data to solve problems or improve processes in previous roles.
✨Collaboration is Key
IronOak values teamwork, so think of examples where you've worked closely with other departments to meet deadlines. Highlight your collaborative skills and how you can contribute to a positive team environment.
✨Ask Smart Questions
Prepare some thoughtful questions about the company culture and how they support their staff. This shows that you're genuinely interested in the role and want to ensure it's a good fit for both you and IronOak Homes.