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- Tasks: Manage income collection and analyse data to optimise operational efficiency.
- Company: IronOak Homes, a social housing provider focused on inclusivity and community empowerment.
- Benefits: Enjoy hybrid working, flexi-time, company events, and a generous pension scheme.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in communities while developing your analytical skills.
- Qualifications: Experience with CRM systems and strong data analysis skills required.
The predicted salary is between 30000 - 40000 £ per year.
IronOak Homes is a registered provider of social housing, dedicated to offering quality and secure homes through professional housing services. Our mission is to empower individuals and communities while fostering inclusivity and diversity.
The Income Officer will be responsible for the effective management and optimisation of income collection, data analysis and operational efficiency of IronOak Homes. This includes analysing and enhancing all data from housing management software including occupancy, income and operational efficiency.
Responsibilities:- Monitoring and analysing key performance indicators (KPIs) to assess the overall performance of the business.
- Monitoring and reconciling income from multiple sources such as local authority portals and direct debit functions.
- Generating reports and providing insights to management on areas of improvement or success.
- Working with the operational team to ensure and enhance accuracy and reliability and reportability of data held across the organisation.
- Experience of using CRM systems, accounting system or other related software.
- Experience of working closely with other departments in order to meet deadlines and targets.
- Ability to manage own and team conflicting deadlines and prioritise as required.
- Ability to record, analyse and report on data from multiple data sources.
- Proficiency in Microsoft suite including Excel.
- Ability to analyse processes and policies and strategise organisational improvements.
- Understanding of GDPR.
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
- Enhanced pension
- Hybrid Working
- Flexi-time
Closing date for applications: 08 May 2026
Interviews W/C 18 May 2026
Job Type: Full-time
Work Location: Hybrid remote in Watford WD18 0GX
Income Officer in Watford employer: IronOak
Contact Detail:
IronOak Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Watford
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at IronOak Homes. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your data analysis skills. IronOak is all about optimising income collection and operational efficiency, so be ready to discuss how you can contribute to that with real examples.
✨Tip Number 3
Show off your CRM and Microsoft Excel skills during the interview. IronOak wants someone who can handle data from multiple sources, so be prepared to demonstrate your proficiency and how it can benefit their operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Income Officer in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Income Officer role. Highlight your experience with CRM systems and data analysis, as these are key for us at IronOak Homes. We want to see how your skills align with our mission of empowering communities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about social housing and how you can contribute to our goals. Keep it concise but impactful – we love a good story that connects with our values.
Showcase Your Data Skills: Since the role involves analysing KPIs and income from various sources, make sure to mention any relevant experience you have with data management and reporting. We’re looking for someone who can turn numbers into insights, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re in!
How to prepare for a job interview at IronOak
✨Know Your Numbers
As an Income Officer, you'll be dealing with data analysis and KPIs. Brush up on your understanding of financial metrics and how they relate to income collection. Be ready to discuss how you've used data in past roles to drive improvements.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is a must, make sure you know the ins and outs of the software you've used. Prepare examples of how you've optimised processes or improved data accuracy in previous positions.
✨Showcase Your Teamwork Skills
This role involves working closely with other departments, so be prepared to share examples of successful collaborations. Highlight how you’ve managed conflicting deadlines and prioritised tasks effectively in a team setting.
✨Understand GDPR and Compliance
IronOak Homes values data protection, so brush up on your knowledge of GDPR. Be ready to discuss how you’ve ensured compliance in your previous roles and how you can contribute to maintaining data integrity at IronOak.