At a Glance
- Tasks: Be the go-to person for residents, managing complaints and ensuring a positive living environment.
- Company: Join IronOak, a community-focused housing provider dedicated to making a difference.
- Benefits: Enjoy private healthcare, enhanced pension, hybrid working, and flexi-time.
- Other info: Work in a dynamic team environment with opportunities for personal growth.
- Why this job: Make a real impact in people's lives while developing your career in housing management.
- Qualifications: 2 years of housing and tenancy management experience required.
The predicted salary is between 31000 - 31000 £ per year.
We are seeking a person-centered and proactive individual to join our Operations team as a Housing Engagement Officer to act as the point of contact between IronOak and its residents. This role involves addressing and coordinating all complaints and compliments, managing communication with residents, and overseeing warnings and evictions to ensure a positive living environment that enables residents to thrive, feel supported and informed within their homes.
Responsibilities
- Foster positive relationships with residents, acting as a trusted liaison between IronOak and the community.
- Support the development and implementation of communication strategies to keep residents informed about policies, services, and community events.
- Act as a first point of contact for housing managers and the housing team requiring day-to-day support with warnings and evictions.
- Carry out any evictions process in a lawful and well-documented manner ensuring that residents, care/support providers and appointees are kept up to date.
- Represent the business at any court hearings to include but not limited to tenancy eviction/tenancy termination hearings.
- Coordinate the management and resolution of resident complaints and compliments, ensuring timely and effective responses.
- Support with development and application of reporting processes and data recording information to housing functions.
Requirements
- Experience of working within housing.
- Good understanding of tenancy law.
- Experience of housing and tenancy management.
- Good understanding of the housing benefit system.
- Understanding the importance of housing standards in particular compliance around health & safety and fire checks within social housing.
- Experience of liaising and building relationships with agencies.
- Good standard of education with good literacy, numeracy and IT skills.
- Full UK driving license.
- Ability to work collaboratively.
- Ability to work with tight deadlines in an intense environment.
- Ability to work in a fast-paced environment and be reactive to change.
- Committed to customer satisfaction.
Are you a confident individual with the drive and passion to deliver a first-class service to the business and work independently on a day-to-day basis when required? If you want to work in an environment where every day you work together as a team to make a real difference to someone’s life, we would love to hear from you.
Closing date for applications: 12 June 2026
Interviews W/C 22 June 2026
Job Type: Full-time
Salary: Circa £31k per annum
Benefits:
- Private Healthcare
- Sick pay
- Enhanced pension
- Enhanced Paternity & Maternity Benefits
- Hybrid Working
- Flexi-time
- Day off for your birthday
- Discounted Gym Membership
- Salary Sacrifice Car Leasing Scheme
- Store discounts
Experience:
- Housing & Tenancy Management: 2 years (required)
- Housing Benefit: 2 years (required)
Work Location: Hybrid remote in Watford WD18 0GX
Housing Engagement Officer in Stevenage employer: IronOak
IronOak is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for individuals passionate about enhancing residents' lives. With benefits such as private healthcare, enhanced pension schemes, and flexible working arrangements, employees are empowered to thrive both personally and professionally. Located in Watford, the role of Housing Engagement Officer offers unique opportunities for growth and community impact, ensuring that every team member plays a vital role in fostering positive relationships within the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Engagement Officer in Stevenage
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching IronOak and its community initiatives. Show us that you’re not just another candidate, but someone who genuinely cares about making a difference in residents' lives.
✨Tip Number 3
Practice your communication skills! As a Housing Engagement Officer, you'll need to convey information clearly and empathetically. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at IronOak.
We think you need these skills to ace Housing Engagement Officer in Stevenage
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in residents' lives and how you can contribute to a positive living environment.
Tailor Your CV:Make sure your CV is tailored to the Housing Engagement Officer role. Highlight your experience in housing management and any relevant skills that match the job description. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the kind of communication we expect with our residents.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at IronOak!
How to prepare for a job interview at IronOak
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy law and housing management. Familiarise yourself with the specific policies and procedures of IronOak, as well as any recent changes in housing regulations. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your People Skills
As a Housing Engagement Officer, you'll be the bridge between IronOak and its residents. Prepare examples of how you've successfully built relationships or resolved conflicts in the past. Highlight your communication strategies and how you keep people informed and engaged.
✨Be Ready for Real Scenarios
Expect situational questions about handling complaints, evictions, or court hearings. Think through your approach to these scenarios beforehand, focusing on how you would ensure compliance and maintain a positive environment for residents. This will demonstrate your practical understanding of the role.
✨Emphasise Your Commitment to Customer Satisfaction
IronOak values customer satisfaction highly, so be prepared to discuss how you've gone above and beyond for clients in previous roles. Share specific instances where your actions made a difference in someone's experience, showing that you’re dedicated to making a positive impact.
