At a Glance
- Tasks: Build relationships and drive revenue growth with key accounts while ensuring customer satisfaction.
- Company: Join IronmongeryDirect, a trusted name in architectural ironmongery for over 50 years.
- Benefits: Enjoy 25 days annual leave, hybrid working, and 40 hours of training each year.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by driving business growth and enhancing customer experiences.
- Qualifications: 2+ years in B2B, proven account management skills, and strong communication abilities.
The predicted salary is between 30000 - 40000 € per year.
About Us
IronmongeryDirect has been a trusted name in architectural ironmongery for over 50 years. We supply thousands of parcels each week and offer a wide range of high‑quality products with next‑day delivery. We value efficiency, expert advice and top‑tier service, and we’re looking for motivated employees to join our growing team.
About the Role
The role focuses on building relationships, driving revenue growth and ensuring customer satisfaction within the Key Account Management team.
Key Responsibilities
- Develop existing Key Account customer relationships to increase revenue, average order value (AOV) and order frequency while maintaining gross profit (GP) margins.
- Manage designated key accounts, ensuring consistent exceptional service and high‑quality HubSpot record‑keeping.
- Track account performance, meet and exceed targets, and plan monthly and quarterly sales strategies.
- Provide customer feedback and insights to product, marketing and category management teams.
- Work with internal teams for swift issue resolution and seamless customer service.
- Contribute to KAM task KPIs and respond to customer contact in a timely manner.
About You
- 2+ years experience in a fast‑paced B2B environment with a strong focus on customer needs and business growth.
- Proven key‑account management experience, establishing long‑term relationships and tailored solutions.
- Excellent verbal and written communication skills at all levels.
- Track record of meeting and surpassing sales targets.
- High emotional intelligence and strong rapport building abilities.
- Negotiation and objection‑handling skills.
- Ability to thrive under pressure while focusing on team success.
- Strategic account planning experience aligned with business objectives.
- Proficiency in Microsoft Office and data analysis to identify trends and opportunities.
- Proactive mindset and desire to achieve personal and team goals.
What We Offer
- 25 days annual leave plus public bank holidays.
- Hybrid working arrangements – two days in the office, three days from home.
- 40 hours of annual training.
Key Account Executive in Essex employer: IronmongeryDirect
IronmongeryDirect is an exceptional employer that prioritises employee growth and satisfaction, offering a dynamic work culture where collaboration and innovation thrive. With a commitment to professional development, including 40 hours of annual training, and the flexibility of hybrid working arrangements, employees can achieve a healthy work-life balance while contributing to a company renowned for its efficiency and customer service excellence. Join us in a role that not only drives revenue growth but also fosters meaningful relationships within a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Executive in Essex
✨Tip Number 1
Get to know the company inside out! Research IronmongeryDirect's products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to key account management. Think about your past experiences and how they align with the role. We want to hear your success stories!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Key Account Executive in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Key Account Executive role. Highlight your experience in B2B environments and any key account management successes you've had. We want to see how you can drive revenue growth and build relationships!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're the perfect fit for our team. Don't forget to mention your passion for customer satisfaction and how you can contribute to our goals.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to meet and exceed sales targets. Numbers speak volumes, so include metrics where possible to show how you've driven growth in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at IronmongeryDirect
✨Know Your Accounts
Before the interview, research IronmongeryDirect's key accounts and their specific needs. Understand their products and services, and think about how you can contribute to building those relationships. This shows your genuine interest and helps you tailor your responses.
✨Showcase Your Success Stories
Prepare examples from your previous roles where you've successfully managed key accounts or exceeded sales targets. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Demonstrate Emotional Intelligence
Highlight your ability to build rapport and handle objections during the interview. Share instances where you've navigated challenging customer interactions, showcasing your emotional intelligence and negotiation skills. This is crucial for a role focused on customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to key account management and how they measure success. This not only shows your enthusiasm but also gives you valuable insights into their expectations and culture, helping you assess if it's the right fit for you.
