Key Account Executive in Basildon

About Us

IronmongeryDirect has been a trusted name in architectural ironmongery for over 50 years. We supply thousands of parcels each week and offer a wide range of high‑quality products with next‑day delivery. We value efficiency, expert advice and top‑tier service, and we’re looking for motivated employees to join our growing team.

About the Role

Key Account Executive – the role focuses on building relationships, driving revenue growth and ensuring customer satisfaction within the Key Account Management team.

Key Responsibilities

• Develop existing Key Account customer relationships to increase revenue, average order value (AOV) and order frequency while maintaining gross profit (GP) margins.
• Manage designated key accounts, ensuring consistent exceptional service and high‑quality HubSpot record‑keeping.
• Track account performance, meet and exceed targets, and plan monthly and quarterly sales strategies.
• Provide customer feedback and insights to product, marketing and category management teams.
• Work with internal teams for swift issue resolution and seamless customer service.
• Contribute to KAM task KPIs and respond to customer contact in a timely manner.

About You

• 2+ years experience in a fast‑paced B2B environment with a strong focus on customer needs and business growth.
• Proven key‑account management experience, establishing long‑term relationships and tailored solutions.
• Excellent verbal and written communication skills at all levels.
• Track record of meeting and surpassing sales targets.
• High emotional intelligence and strong rapport building abilities.
• Negotiation and objection‑handling skills.
• Ability to thrive under pressure while focusing on team success.
• Strategic account planning experience aligned with business objectives.
• Proficiency in Microsoft Office and data analysis to identify trends and opportunities.
• Proactive mindset and desire to achieve personal and team goals.

What We Offer

• 25 days annual leave plus public bank holidays.
• Hybrid working arrangements – two days in the office, three days from home.
• 40 hours of annual training & development investment.
• Subsidised private healthcare for employees and families.
• Health & Wellbeing support (Health Shield, claim‑back medical costs, EAP, GP Anytime).
• Individual performance‑related annual bonus.
• Quarterly WOW awards for outstanding contributions.
• Staff discounts on our extensive product range.
• Long‑service awards.
• Two paid volunteer days per year.
• 500 refer‑a‑friend incentive scheme.
• Free onsite parking at our Head Office.