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- Tasks: Engage with customers, resolve issues, and generate sales in a fast-paced contact centre.
- Company: Join a dynamic and energetic team committed to high standards and fun work culture.
- Benefits: Enjoy a supportive environment with opportunities for personal growth and skill development.
- Why this job: Be part of a friendly team that values collaboration and excellence in customer service.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Perfect for high school and college students looking for flexible work in a vibrant setting.
The predicted salary is between 28800 - 43200 £ per year.
About the Company
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
IronmongeryDirect is the UK\’s largest online supplier of ironmongery.
About the Role
We are seeking a Contact Centre Advisor to work within the Contact Centre on a 12-month fixed term contract. The team is dynamic, energetic, and hardworking, which is vital within the fast-paced environment we operate in. Through the supportive nature of the team, we pride ourselves on encouraging and sharing best practices to enable each other to do the best job possible.
In addition to handling customer interactions via phone and digital channels, there will also be an element of face-to-face customer service as we provide assistance on our Trade Counter. This hands-on element allows us to deliver excellent service directly to our customers, ensuring their needs are met efficiently and effectively.
Whilst we\’re professional and committed, it is also a fun, friendly, and sociable environment to be in.
About the Accountabilities
Demonstrate exceptional skills when dealing with customers
Consistently deliver high standards of customer service to existing and potential customers
Establish and build effective working relationships with our client\’s carrier partners
Handle customer issues relating to deliveries and effectively resolving them
Demonstrate excellent awareness and responsiveness to sales opportunities
Generate sales through service, technical knowledge and selling skills
Upsell ancillary products to customers where it is beneficial to do so
Work proactively as an integral member of the Team to ensure individual and collective delivery of all-round high standards of performance
Actively take personal responsibility to manage enquiries and take ownership of problem resolution including complaint handling
Be responsive to demands and anticipate the needs of customer
Deliver excellence in customer handling & processing Brand Ambassadors for our client and their Clients\’ in every interaction About You
Good standard of MS products including Excel & Word
Communication skills
Customer focus
Problem-solving
Adaptable behaviour
Planning and organising
Attention to detail About the Benefits
25 days annual leave plus public Bank Holidays
Annual investment of 40 hours development & training per employee and opportunities for career progression
Subsidised Private Healthcare for employees and their families
Fully funded Wellbeing offering operated by Health Shield with the ability to claim back medical costs, access to an EAP service including counselling sessions, a GP Anytime service and access to the NHS-approved Thrive wellbeing app
Discretionary annual company performance bonus
Monthly WOW awards for those that go above and beyond
Staff suggestion scheme with associated rewards
Staff discount on our products
Long service awards
Two paid volunteer days per year
Team building & company social events each year
£500 refer a friend incentive scheme
Free onsite parking in Head Office
Contact Centre Advisor-Sales employer: Ironmongery Direct
Contact Detail:
Ironmongery Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor-Sales
✨Tip Number 1
Familiarize yourself with our products and services. Understanding what we offer will not only help you in customer interactions but also demonstrate your commitment to the role during the interview.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of customer interaction, being able to convey information clearly and effectively is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues or complaints, as this will highlight your capability to handle challenges.
✨Tip Number 4
Emphasize your teamwork skills. Since we pride ourselves on a supportive team environment, be ready to discuss how you've collaborated with others in previous roles to achieve common goals.
We think you need these skills to ace Contact Centre Advisor-Sales
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Contact Centre Advisor position. Understand the key responsibilities and required skills, such as customer service excellence and sales abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and sales. Use specific examples that demonstrate your ability to handle customer issues and generate sales.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your skills align with the dynamic and supportive team environment described in the job posting.
Showcase Your Soft Skills: In your application, emphasize your interpersonal skills, ability to work in a fast-paced environment, and your proactive approach to problem-solving. These qualities are essential for success in this role.
How to prepare for a job interview at Ironmongery Direct
✨Show Your Customer Service Skills
Prepare to discuss specific examples of how you've handled customer interactions in the past. Highlight your ability to resolve issues and maintain a positive attitude, as this role requires exceptional customer service skills.
✨Demonstrate Sales Acumen
Be ready to talk about your experience with upselling or generating sales through service. Share any relevant metrics or achievements that showcase your ability to identify and act on sales opportunities.
✨Emphasize Teamwork
Since the environment is dynamic and team-oriented, illustrate your ability to work well within a team. Discuss how you’ve collaborated with colleagues to achieve common goals and share best practices.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of examples where you took ownership of a customer issue and successfully resolved it, demonstrating your proactive approach and responsibility.
