Client Relationship Executive in Colchester

About Us

At IronmongeryDirect, we've been a trusted name in architectural ironmongery for over 50 years. What started as a traditional ironmongery shop has since grown into the UK's leading direct supplier, delivering thousands of parcels each week. With a vast range of over 18,000 high-quality products available for next-day delivery, we're the reliable choice for tradespeople who value efficiency, expert advice, and top-tier service. If you're looking to be part of a dynamic, growing company that's built on a foundation of trust and excellence, we'd love to hear from you.

About the Role

Are you passionate about building meaningful relationships and driving business growth? We're looking for a Client Relationship Executive to join our Client Relationship Team - a high-energy, collaborative team dedicated to helping our customers succeed and drive sales. This role isn't just about sales; it's about understanding customers' needs, solving challenges, and creating long-term partnerships that fuel mutual success. You'll thrive in a fast-paced, supportive environment where best practices are shared, ideas are valued, and success is celebrated.

We offer a hybrid working model, with two days in the office and three from home, giving you the flexibility to work in a way that suits you. On top of that, we have a clear and achievable bonus structure that rewards your performance, ensuring your hard work is recognised. Most importantly, you'll be part of a dynamic and collaborative culture where your impact truly matters. If you're motivated, resilient, and love building relationships that make a difference, we'd love to hear from you!

Key Responsibilities

• Reporting into the Client Relationship Team Manager, you will develop existing Key Account Customer relationships to drive up revenue, average order value (AOV) and order frequency, whilst maintaining gross profit (GP) margins. This will include elements such as cross selling, add selling etc.
• You will manage your own designated Key Accounts to ensure consistent exceptional service. WOWing customers should be central to your approach and keeping clear, detailed notes from discussions into Hubspot is also vital for future success.
• You will have your finger on the pulse with your customers ensuring you are tracking account performance, ensuring targets are met or exceeded.
• You will plan and manage your monthly and quarterly sales strategy of target accounts and outreach plans.
• Provide valuable customer feedback and insights to wider business, including providing future product onboarding through customer feedback.
• Working closely with internal teams to ensure swift issue resolution and seamless customer service.
• Sharing customer insights with our Marketing and Category Management teams to develop the right value propositions and product features to expand into your target market.
• Working towards KPI's for tasks on customer contact to ensure timely responses.

About You

• 2+ years of experience in a fast-paced B2B environment, with a strong understanding of customer needs and business growth.
• Experience managing key accounts, fostering long-term relationships, and delivering tailored solutions.
• Clear and concise communicator, both verbal and written, with the ability to engage effectively at all levels.
• Demonstrated success in consistently meeting and surpassing sales targets, with a results-driven approach.
• High emotional intelligence and the ability to build rapport and trust with clients and colleagues alike.
• Confident in addressing objections and skilled in negotiating mutually beneficial agreements.
• Ability to thrive in dynamic, high-pressure environments while maintaining focus on team success.
• Proven ability to develop and implement account strategies aligned with overarching business objectives.
• Proficient in Microsoft Office and data analysis for identifying trends and opportunities.
• Driven to succeed with a proactive mindset and a strong desire to achieve both personal and team goals.

What We Offer

• 25 days annual leave plus public bank holidays.
• Hybrid working arrangements.
• 40 hours of training & development investment per employee annually.
• Private healthcare (subsidised) for employees and their families.
• Health & Wellbeing support via Health Shield, including claim-back medical costs, EAP services, GP Anytime, and the Thrive wellbeing app.
• Individual performance-related annual bonus.
• Bi-monthly WOW awards for outstanding contributions.
• Staff discounts on our extensive product range.
• Long service awards.
• Two paid volunteer days per year.
• £500 refer-a-friend incentive scheme.
• Free onsite parking at our Head Office.

Become a part of the IronmongeryDirect team, where expertise, collaboration, and customer success are at the heart of everything we do. Apply now and take the opportunity to make a meaningful impact in a dynamic, fast-growing environment!