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For Companies At a Glance
- Tasks: Build meaningful relationships and drive business growth in a dynamic team.
- Company: Join IronmongeryDirect, the UK's leading supplier of architectural ironmongery.
- Benefits: Enjoy hybrid working, competitive bonuses, and extensive training opportunities.
- Other info: Be part of a collaborative culture with excellent career growth and volunteer opportunities.
- Why this job: Make a real impact by helping customers succeed and driving sales.
- Qualifications: 2+ years in B2B, strong communication skills, and a results-driven mindset.
The predicted salary is between 30000 - 40000 £ per year.
About Us
At IronmongeryDirect, we have been a trusted name in architectural ironmongery for over 50 years. What started as a traditional ironmongery shop has since grown into the UK's leading direct supplier, delivering thousands of parcels each week. With a vast range of over 18,000 high-quality products available for next-day delivery, we are the reliable choice for tradespeople who value efficiency, expert advice, and top-tier service. If you are looking to be part of a dynamic, growing company that is built on a foundation of trust and excellence, we would love to hear from you.
About the Role
Are you passionate about building meaningful relationships and driving business growth? We are looking for a Client Relationship Executive to join our Client Relationship Team - a high-energy, collaborative team dedicated to helping our customers succeed and drive sales. This role isn't just about sales; it is about understanding customers' needs, solving challenges, and creating long-term partnerships that fuel mutual success. You will thrive in a fast-paced, supportive environment where best practices are shared, ideas are valued, and success is celebrated.
We offer a hybrid working model, with two days in the office and three from home, giving you the flexibility to work in a way that suits you. On top of that, we have a clear and achievable bonus structure that rewards your performance, ensuring your hard work is recognised. Most importantly, you will be part of a dynamic and collaborative culture where your impact truly matters. If you are motivated, resilient, and love building relationships that make a difference, we would love to hear from you!
Key Responsibilities
- Develop existing Key Account Customer relationships to drive up revenue, average order value (AOV) and order frequency, whilst maintaining gross profit (GP) margins.
- Manage your own designated Key Accounts to ensure consistent exceptional service.
- Keep clear, detailed notes from discussions into Hubspot.
- Track account performance, ensuring targets are met or exceeded.
- Plan and manage your monthly and quarterly sales strategy of target accounts and outreach plans.
- Provide valuable customer feedback and insights to the wider business.
- Work closely with internal teams to ensure swift issue resolution and seamless customer service.
- Share customer insights with our Marketing and Category Management teams.
- Work towards KPIs for tasks on customer contact to ensure timely responses.
About You
- 2+ years of experience in a fast-paced B2B environment, with a strong understanding of customer needs and business growth.
- Experience managing key accounts, fostering long-term relationships, and delivering tailored solutions.
- Clear and concise communicator, both verbal and written, with the ability to engage effectively at all levels.
- Demonstrated success in consistently meeting and surpassing sales targets, with a results-driven approach.
- High emotional intelligence and the ability to build rapport and trust with clients and colleagues alike.
- Confident in addressing objections and skilled in negotiating mutually beneficial agreements.
- Ability to thrive in dynamic, high-pressure environments while maintaining focus on team success.
- Proven ability to develop and implement account strategies aligned with overarching business objectives.
- Proficient in Microsoft Office and data analysis for identifying trends and opportunities.
- Driven to succeed with a proactive mindset and a strong desire to achieve both personal and team goals.
What We Offer
- 25 days annual leave plus public bank holidays.
- Hybrid working arrangements.
- 40 hours of training & development investment per employee annually.
- Private healthcare (subsidised) for employees and their families.
- Health & Wellbeing support via Health Shield.
- Individual performance-related annual bonus.
- Bi-monthly WOW awards for outstanding contributions.
- Staff discounts on our extensive product range.
- Long service awards.
- Two paid volunteer days per year.
- £500 refer-a-friend incentive scheme.
- Free onsite parking at our Head Office.
Become a part of the IronmongeryDirect team, where expertise, collaboration, and customer success are at the heart of everything we do. Apply now and take the opportunity to make a meaningful impact in a dynamic, fast-growing environment.
Client Relationship Executive employer: Ironmongery Direct
Contact Detail:
Ironmongery Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Executive
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Client Relationship Executive role.
✨Tip Number 2
Prepare for those interviews! Research IronmongeryDirect inside out. Know their products, values, and what makes them tick. This way, you can show how your skills align perfectly with their mission to build meaningful customer relationships.
✨Tip Number 3
Show off your soft skills! As a Client Relationship Executive, emotional intelligence is key. Be ready to demonstrate how you've built rapport and trust with clients in the past. Share stories that highlight your ability to solve problems and drive business growth.
✨Tip Number 4
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation. It shows you're genuinely interested and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role!
We think you need these skills to ace Client Relationship Executive
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for building relationships shine through. We want to see how you connect with customers and drive business growth, so share specific examples that highlight your passion for the role.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. We love seeing candidates who take the time to align their experience with what we're looking for, so don’t hold back!
Be Clear and Concise: We appreciate a well-structured application that gets straight to the point. Use clear language and avoid jargon where possible. Remember, we’re looking for someone who can communicate effectively, so show us your writing skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Ironmongery Direct
✨Know Your Customer
Before the interview, research IronmongeryDirect and understand their customer base. Familiarise yourself with their products and services, and think about how you can help build relationships that drive business growth. This will show your genuine interest in the role and the company.
✨Showcase Your Relationship Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight specific instances where you solved challenges for clients or contributed to their success. This will demonstrate your ability to thrive in a client-focused environment.
✨Be Data-Driven
Since the role involves tracking account performance and meeting KPIs, be ready to discuss how you've used data analysis in previous roles. Bring examples of how you've identified trends or opportunities that led to increased sales or improved customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, the company's approach to customer feedback, or how they measure success in client relationships. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.