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For Companies At a Glance
- Tasks: Build meaningful relationships and drive business growth in a dynamic team.
- Company: Join IronmongeryDirect, the UK's leading supplier of architectural ironmongery.
- Benefits: Enjoy hybrid working, competitive bonuses, and extensive training opportunities.
- Other info: Be part of a collaborative culture with excellent career growth and recognition.
- Why this job: Make a real impact by helping customers succeed and driving sales.
- Qualifications: 2+ years in B2B, strong communication skills, and a results-driven mindset.
The predicted salary is between 30000 - 40000 £ per year.
About Us
At IronmongeryDirect, we've been a trusted name in architectural ironmongery for over 50 years. What started as a traditional ironmongery shop has since grown into the UK's leading direct supplier, delivering thousands of parcels each week. With a vast range of over 18,000 high-quality products available for next-day delivery, we're the reliable choice for tradespeople who value efficiency, expert advice, and top-tier service. If you're looking to be part of a dynamic, growing company that's built on a foundation of trust and excellence, we'd love to hear from you.
About the Role
Are you passionate about building meaningful relationships and driving business growth? We're looking for a Client Relationship Executive to join our Client Relationship Team - a high-energy, collaborative team dedicated to helping our customers succeed and drive sales. This role isn't just about sales; it's about understanding customers' needs, solving challenges, and creating long-term partnerships that fuel mutual success. You'll thrive in a fast-paced, supportive environment where best practices are shared, ideas are valued, and success is celebrated.
We offer a hybrid working model, with two days in the office and three from home, giving you the flexibility to work in a way that suits you. On top of that, we have a clear and achievable bonus structure that rewards your performance, ensuring your hard work is recognised. Most importantly, you'll be part of a dynamic and collaborative culture where your impact truly matters.
If you're motivated, resilient, and love building relationships that make a difference, we'd love to hear from you!
Key Responsibilities
- Reporting into the Client Relationship Team Manager, you will develop existing Key Account Customer relationships to drive up revenue, average order value (AOV) and order frequency, whilst maintaining gross profit (GP) margins. This will include elements such as cross selling, add selling etc.
- You will manage your own designated Key Accounts to ensure consistent exceptional service. WOWing customers should be central to your approach and keeping clear, detailed notes from discussions into Hubspot is also vital for future success.
- You will have your finger on the pulse with your customers ensuring you are tracking account performance, ensuring targets are met or exceeded.
- You will plan and manage your monthly and quarterly sales strategy of target accounts and outreach plans.
- Provide valuable customer feedback and insights to wider business, including providing future product onboarding through customer feedback.
- Working closely with internal teams to ensure swift issue resolution and seamless customer service.
- Sharing customer insights with our Marketing and Category Management teams to develop the right value propositions and product features to expand into your target market.
- Working towards KPI's for tasks on customer contact to ensure timely responses.
About You
- 2+ years of experience in a fast-paced B2B environment, with a strong understanding of customer needs and business growth.
- Experience managing key accounts, fostering long-term relationships, and delivering tailored solutions.
- Clear and concise communicator, both verbal and written, with the ability to engage effectively at all levels.
- Demonstrated success in consistently meeting and surpassing sales targets, with a results-driven approach.
- High emotional intelligence and the ability to build rapport and trust with clients and colleagues alike.
- Confident in addressing objections and skilled in negotiating mutually beneficial agreements.
- Ability to thrive in dynamic, high-pressure environments while maintaining focus on team success.
- Proven ability to develop and implement account strategies aligned with overarching business objectives.
- Proficient in Microsoft Office and data analysis for identifying trends and opportunities.
- Driven to succeed with a proactive mindset and a strong desire to achieve both personal and team goals.
What We Offer
- 25 days annual leave plus public bank holidays.
- Hybrid working arrangements.
- 40 hours of training & development investment per employee annually.
- Private healthcare (subsidised) for employees and their families.
- Health & Wellbeing support via Health Shield, including claim-back medical costs, EAP services, GP Anytime, and the Thrive wellbeing app.
- Individual performance-related annual bonus.
- Bi-monthly WOW awards for outstanding contributions.
- Staff discounts on our extensive product range.
- Long service awards.
- Two paid volunteer days per year.
- £500 refer-a-friend incentive scheme.
- Free onsite parking at our Head Office.
Become a part of the IronmongeryDirect team, where expertise, collaboration, and customer success are at the heart of everything we do. Apply now and take the opportunity to make a meaningful impact in a dynamic, fast-growing environment!
Client Relationship Executive in Basildon employer: Ironmongery Direct
Contact Detail:
Ironmongery Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Executive in Basildon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Client Relationship Executive role.
✨Tip Number 2
Practice your pitch! You never know when you'll get a chance to impress someone. Prepare a quick summary of your experience and what makes you a great fit for the role. Keep it engaging and tailored to the company’s values.
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and helps us get to know you better right from the start.
We think you need these skills to ace Client Relationship Executive in Basildon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for building relationships shine through. We want to see how you connect with customers and drive business growth, so share specific examples that highlight your passion for the role.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. We love seeing candidates who take the time to align their experience with what we're looking for, so don’t hold back!
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your achievements and skills at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Ironmongery Direct
✨Know Your Customer
Before the interview, research IronmongeryDirect and understand their customer base. Familiarise yourself with their products and services, and think about how you can contribute to building strong relationships with clients. This will show your genuine interest in the role and help you connect better during the conversation.
✨Showcase Your Relationship Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight specific instances where you solved challenges for customers or contributed to business growth. This will demonstrate your ability to thrive in a client-focused role and align with their emphasis on long-term partnerships.
✨Be Data-Driven
Since the role involves tracking account performance and meeting KPIs, be ready to discuss how you've used data analysis in previous roles. Bring examples of how you've identified trends or opportunities that led to successful outcomes. This will showcase your analytical skills and your proactive approach to driving results.
✨Emphasise Team Collaboration
IronmongeryDirect values a collaborative culture, so be prepared to discuss how you've worked effectively within teams. Share examples of how you've collaborated with internal departments to resolve issues or enhance customer service. This will highlight your ability to contribute positively to their dynamic environment.