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For Companies At a Glance
- Tasks: Build strong relationships and drive business growth with key accounts.
- Company: Join IronmongeryDirect, the UK's leading supplier of architectural ironmongery.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and extensive training opportunities.
- Why this job: Make a real impact in a dynamic team focused on customer success.
- Qualifications: 2 years B2B experience, strong communication skills, and a results-driven mindset.
- Other info: Be part of a collaborative culture with excellent career growth and volunteer opportunities.
The predicted salary is between 28800 - 43200 £ per year.
At IronmongeryDirect, we have been a trusted name in architectural ironmongery for over 50 years. What started as a traditional ironmongery shop has since grown into the UK's leading direct supplier, delivering thousands of parcels each week. With a vast range of over 18,000 high-quality products available for next-day delivery, we are the reliable choice for tradespeople who value efficiency, expert advice, and top-tier service. If you are looking to be part of a dynamic, growing company that is built on a foundation of trust and excellence, we would love to hear from you.
About the Role
Are you passionate about building meaningful relationships and driving business growth? We are looking for a Key Account Executive to join our Key Account Management (KAM) Team - a high-energy, collaborative team dedicated to helping our customers succeed and drive sales. This role isn’t just about sales; it’s about understanding customers' needs, solving challenges, and creating long-term partnerships that fuel mutual success. You will thrive in a fast-paced, supportive environment where best practices are shared, ideas are valued, and success is celebrated. We offer a hybrid working model, with two days in the office and three from home, giving you the flexibility to work in a way that suits you. On top of that, we have a clear and achievable bonus structure that rewards your performance, ensuring your hard work is recognised. Most importantly, you will be part of a dynamic and collaborative culture where your impact truly matters. If you are motivated, resilient, and love building relationships that make a difference, we would love to hear from you!
Key Responsibilities
- Develop existing Key Account Customer relationships to drive up revenue, average order value (AOV) and order frequency, whilst maintaining gross profit (GP) margins.
- Manage your own designated Key Accounts to ensure consistent exceptional service.
- Keep clear, detailed notes from discussions into Hubspot.
- Track account performance, ensuring targets are met or exceeded.
- Plan and manage your monthly and quarterly sales strategy of target accounts and outreach plans.
- Provide valuable customer feedback and insights to the wider business.
- Work closely with internal teams to ensure swift issue resolution and seamless customer service.
- Share customer insights with our Marketing and Category Management teams.
- Work towards KPIs for KAM tasks on customer contact to ensure timely responses.
About You
- 2 years of experience in a fast-paced B2B environment, with a strong understanding of customer needs and business growth.
- Experience managing key accounts, fostering long-term relationships, and delivering tailored solutions.
- Clear and concise communicator, both verbal and written, with the ability to engage effectively at all levels.
- Demonstrated success in consistently meeting and surpassing sales targets, with a results-driven approach.
- High emotional intelligence and the ability to build rapport and trust with clients and colleagues alike.
- Confident in addressing objections and skilled in negotiating mutually beneficial agreements.
- Ability to thrive in dynamic, high-pressure environments while maintaining focus on team success.
- Proven ability to develop and implement account strategies aligned with overarching business objectives.
- Proficient in Microsoft Office and data analysis for identifying trends and opportunities.
- Driven to succeed with a proactive mindset and a strong desire to achieve both personal and team goals.
What We Offer
- 25 days annual leave plus public bank holidays.
- Hybrid working arrangements.
- 40 hours of training & development investment per employee annually.
- Private healthcare (subsidised) for employees and their families.
- Health & Wellbeing support via Health Shield.
- Individual performance-related annual bonus.
- Bi-monthly WOW awards for outstanding contributions.
- Staff discounts on our extensive product range.
- Long service awards.
- Two paid volunteer days per year.
- £500 refer-a-friend incentive scheme.
- Free onsite parking at our Head Office.
Become a part of the IronmongeryDirect team, where expertise, collaboration, and customer success are at the heart of everything we do. Apply now and take the opportunity to make a meaningful impact in a dynamic, fast-growing environment.
Locations
Key Account Executive in Basildon, Essex employer: Ironmongery Direct
Contact Detail:
Ironmongery Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Executive in Basildon, Essex
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Key Account Executive role.
✨Tip Number 2
Show off your personality! When you get the chance to chat with potential employers, let your passion for building relationships shine through. Share stories about how you've helped clients succeed and how you can bring that same energy to IronmongeryDirect.
✨Tip Number 3
Do your homework! Research IronmongeryDirect and understand their products and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their dynamic team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to contribute to our success.
We think you need these skills to ace Key Account Executive in Basildon, Essex
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for building relationships and driving business growth shine through. We want to see how you connect with our mission and values, so don’t hold back!
Tailor Your Experience: Make sure to highlight your relevant experience in a fast-paced B2B environment. We’re looking for specific examples of how you've managed key accounts and fostered long-term relationships, so be detailed!
Be Clear and Concise: Your written communication skills are crucial for this role. Keep your application clear and to the point, showcasing your ability to engage effectively at all levels. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Ironmongery Direct
✨Know Your Products
Before the interview, take some time to familiarise yourself with IronmongeryDirect's extensive product range. Understanding their offerings will not only help you answer questions confidently but also demonstrate your genuine interest in the role and the company.
✨Showcase Relationship-Building Skills
As a Key Account Executive, building relationships is key. Prepare examples from your past experiences where you've successfully developed long-term partnerships or resolved customer challenges. This will highlight your ability to connect with clients and drive business growth.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and emotional intelligence. Think of situations where you had to negotiate or address objections, and be ready to discuss how you navigated those challenges while keeping the customer's needs at the forefront.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the company's approach to customer feedback, or how success is measured in the Key Account Management team. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
