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For Companies At a Glance
- Tasks: Lead a team to ensure efficient warehouse operations and deliver excellent service.
- Company: Join IronmongeryDirect, the UK's leading supplier of architectural ironmongery.
- Benefits: Enjoy 25 days leave, private healthcare, discounts, and a performance bonus.
- Why this job: Be part of a dynamic team in a trusted company with a great workplace culture.
- Qualifications: Experience in warehouse operations and strong leadership skills are essential.
- Other info: Opportunities for personal growth and recognition for outstanding contributions.
The predicted salary is between 30000 - 42000 £ per year.
About Us
At IronmongeryDirect, we have been a trusted name in architectural ironmongery for over 50 years. What started as a traditional ironmongery shop has since grown into the UK's leading direct supplier, delivering thousands of parcels each week. With a vast range of over 18,000 high-quality products available for next-day delivery, we are the reliable choice for tradespeople who value efficiency, expert advice, and top-tier service. We are proud to be recognised as one of the UK's Best Workplaces in Retail, Hospitality & Leisure 2025 by Great Place to Work®, reflecting the positive feedback from our own people and our commitment to creating an exceptional employee experience.
About the Role
As a Distribution Centre Shift Supervisor, you will lead and support a team to ensure all warehouse activities run efficiently each day. You will oversee picking, packing, replenishment, stock checks and safety routines, while helping your team stay motivated, productive and focused on delivering great service.
About the Accountabilities
- Ensure all daily customer orders are accurately picked and despatched on time.
- Maintain and exceed required pick accuracy levels and packing standards.
- Complete daily booking-in of all lines received from UK suppliers and customer returns within 24 hours.
- Oversee and ensure all bulk storage and pick-face replenishments are completed each day.
- Ensure all daily stock put-away is cleared and stock control tasks are carried out as scheduled.
- Monitor packaging stock levels and escalate replenishment needs where required.
- Maintain high housekeeping standards across all areas, including loading bays and external spaces.
- Ensure all team members wear the correct uniform and PPE at all required times.
- Provide operational cover for other Distribution Centre Shift Supervisors/Managers during holidays, absence, and meetings.
- Complete all required daily, weekly, and monthly Health & Safety checks.
- Plan and coordinate holiday cover within your team to maintain operational continuity.
- Hold regular documented discussions with team members, including 1:1s, appraisals, and personal development plan (PDP) reviews.
About You - Essential
- Proven ability to lead, motivate and manage teams, including conducting 1:1s, appraisals and supporting development.
- Strong communication skills to direct daily operations and work effectively with colleagues across the business.
- Experience working in a warehouse or distribution environment, with understanding of key processes such as picking, packing, replenishment and stock control.
- Competent user of Microsoft Office applications, particularly Excel, for reporting and basic analysis.
- Ability to organise, prioritise and manage daily workloads to meet operational deadlines.
- Sound understanding of Health & Safety expectations, with the ability to complete scheduled checks and promote safe working behaviours.
- Analytical thinking with a logical approach to identifying issues and implementing practical solutions under pressure.
- Flexible approach to working hours (shifts, weekends, overtime) in line with operational needs.
- Positive, proactive "can-do" attitude with the resilience to manage changing priorities.
- Ability to quickly learn new systems and adapt to new processes.
About You - Desirable
- Previous supervisory experience in a high-volume distribution centre or logistics environment.
- Experience working with Warehouse Management Systems (WMS) or stock-control software.
- Experience contributing to process improvements or using CI/lean tools.
- Understanding of packaging stock management, supplier returns or replenishment processes.
- Experience planning holiday cover or allocating resources within a shift team.
- Experience deputising for other Supervisors/Managers or covering multiple operational areas.
About the Benefits
- 25 days annual leave plus public Bank Holidays, including the option to buy and sell up to three days per holiday year.
- Subsidised Private Healthcare for employees and their families.
- Enhanced family leave benefits.
- Fully funded Wellbeing offering operated by Health Shield with the ability to claim back medical costs, access to an EAP service including counselling sessions, a GP Anytime service and access to the NHS-approved Thrive wellbeing app.
- PERKS - a rewards platform offering hundreds of deals and discounts from the brands you know and love, helping your salary stretch a little further.
- Discretionary annual company performance bonus.
- Regular WOW awards for those that go above and beyond.
- Staff suggestion scheme with associated rewards.
- Staff discount on our products.
- Long service awards, including the option to buy and sell up to three days per holiday year including additional annual leave, life insurance and increased employer pension contributions.
- Two paid volunteer days per year.
- £500 refer a friend incentive scheme.
- We believe in recognising great work, investing in personal growth, and supporting wellbeing.
Locations
Distribution Centre Shift Supervisor in Basildon, Essex employer: Ironmongery Direct
Contact Detail:
Ironmongery Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Distribution Centre Shift Supervisor in Basildon, Essex
✨Tip Number 1
Get to know the company inside out! Research IronmongeryDirect's values, products, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company, plus it shows you're proactive and keen to learn more.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific challenges related to warehouse operations, team management, and safety protocols. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Distribution Centre Shift Supervisor in Basildon, Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Distribution Centre Shift Supervisor role. Highlight your experience in leading teams and managing warehouse operations, as well as any relevant skills like stock control and health & safety knowledge.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at IronmongeryDirect. Share specific examples of how you've motivated teams and improved processes in previous roles.
Show Off Your Communication Skills: Strong communication is key in this role. In your application, demonstrate how you've effectively communicated with colleagues and managed daily operations. This will show us you can lead a team successfully.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light!
How to prepare for a job interview at Ironmongery Direct
✨Know the Company Inside Out
Before your interview, take some time to research IronmongeryDirect. Understand their history, values, and what makes them a leader in architectural ironmongery. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As a Distribution Centre Shift Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated and managed a team. Highlight specific situations where you conducted 1:1s or appraisals, as this will demonstrate your capability to support team development.
✨Be Ready for Operational Scenarios
Expect questions about daily warehouse operations, such as picking, packing, and stock control. Brush up on your knowledge of these processes and think of ways you've improved efficiency in previous roles. Being able to discuss practical solutions to common issues will impress your interviewers.
✨Demonstrate Your Health & Safety Knowledge
Health and safety is crucial in a distribution centre. Be prepared to discuss your understanding of safety protocols and how you've implemented them in the past. Mention any specific checks you've completed and how you promote safe working behaviours among your team.
