Account Executive/Account Director

What started as a traditional ironmongery shop has since grown into the UK's leading direct supplier, delivering thousands of parcels each week. With a vast range of over 18,000 high-quality products available for next-day delivery, we're the reliable choice for tradespeople who value efficiency, expert advice, and top-tier service. If you're looking to be part of a dynamic, growing company that's built on a foundation of trust and excellence, we'd love to hear from you.

Are you passionate about building meaningful relationships and driving business growth? We're looking for a Key Account Executive to join our Key Account Management (KAM) Team - a high-energy, collaborative team dedicated to helping our customers succeed and drive sales.

This role isn't just about sales; it's about understanding customers' needs, solving challenges, and creating long-term partnerships that fuel mutual success. We offer a hybrid working model, with two days in the office and three from home, giving you the flexibility to work in a way that suits you. On top of that, we have a clear and achievable bonus structure that rewards your performance, ensuring your hard work is recognised. If you're motivated, resilient, and love building relationships that make a difference, we'd love to hear from you!

Reporting into the Key Account Team Manager, you will develop existing Key Account Customer relationships to drive up revenue, average order value (AOV) and order frequency, whilst maintaining gross profit (GP) margins. You will manage your own designated Key Accounts to ensure consistent exceptional service. You will have your finger on the pulse with your KAM customers ensuring you are tracking account performance, ensuring targets are met or exceeded.

You will plan and manage your monthly and quarterly sales strategy of target accounts and outreach plans. Working closely with internal teams to ensure swift issue resolution and seamless customer service. Sharing customer insights with our Marketing and Category Management teams to develop the right value propositions and product features to expand into your target market.

• Experience managing key accounts, fostering long-term relationships, and delivering tailored solutions.
• Demonstrated success in consistently meeting and surpassing sales targets, with a results-driven approach.
• High emotional intelligence and the ability to build rapport and trust with clients and colleagues alike.
• Proven ability to develop and implement account strategies aligned with overarching business objectives.
• Proficient in Microsoft Office and data analysis for identifying trends and opportunities.

We offer:

• 25 days annual leave plus public bank holidays.
• Hybrid working arrangements.
• 40 hours of training & development investment per employee annually.
• Private healthcare (subsidised) for employees and their families.
• Health & Wellbeing support via Health Shield, including claim-back medical costs, EAP services, GP Anytime, and more.
• Individual performance-related annual bonus.
• Staff discounts on our extensive product range.
• Long service awards.
• £500 refer-a-friend incentive scheme.
• Free onsite parking at our Head Office.

Become a part of the IronmongeryDirect team, where expertise, collaboration, and customer success are at the heart of everything we do.