Technical Adoption Architect, EMEA (Implementation Consultant) in London

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead.

Technical Adoption Architects (TAA) are product experts and problem solvers. They are responsible for understanding our customers’ goals, validating how Ironclad can meet their critical requirements, and advising on AI-supported contracting processes to help customers realize value quickly and progress through their implementation and adoption journey. Technical Adoption Architects are core to our Customer Value team and work cross-functionally to deliver a best-in-class experience for our customers from early proof of value through activation and adoption.

We are currently only considering candidates based out of London. As this is a hybrid role, office attendance is required at least twice a week for collaboration and connection. There may be additional in-office days for team or company events.

What You Will Be Doing:

• Partner with Account teams and Adoption Strategists to drive customer adoption from pre-sales requirements gathering and early proof-of-value motions through strategic roadmapping, phased implementation, and successful activation.
• Validate product and solution fit, customer risks, and success measures, and translate those inputs into a practical path to value.
• Design and build customers' contracting processes in Ironclad translating solution design into configured workflows, templates, and integrations that set them up to own and expand the platform over time.
• Apply strong platform architecture and technical solution-design judgment, including recommendations about integrations, sequencing, maintainability, and long-term extensibility.
• Own high-value customer use cases end-to-end, determining the right technical solution approach and phased scope based on customer goals, critical requirements, and what matters most to both the buy decision and downstream adoption success.
• Provide expert guidance on AI-driven contracting transformation, act as a strategic advisor, helping customers navigate safe and effective integration of AI throughout the entire contracting lifecycle.
• Act as a trusted thought partner and advisor to customers - building relationships, navigating complex problem-solving, resetting expectations in challenging conversations, and identifying high-value opportunities to scale their use of Ironclad.
• Lead executive-level demos, workshops, and enablement sessions, articulating clear value and recommendations with tradeoffs.
• Serve as the voice of the customer inside Ironclad, feeding insights from customer engagements and direct product expertise regularly to our Product team.
• Collaborate cross-functionally - with Account Team, Adoption Strategists, Enterprise Architects, Forward Deployed Engineering, Legal AI Specialists, Support, and Success - to guide customers across the full journey and support their success.

What We're Looking For:

• 4+ years of professional services and/or consulting experience with software companies.
• Passion for learning new technologies and driving outcomes through technical solutions.
• Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively.
• Ability to successfully navigate enterprise customers’ complex organizational structures.
• Strong consultative discovery skills with the ability to uncover customer goals, identify critical buying criteria, and translate requirements into a clear solution approach and phased roadmap.
• Comfort operating in ambiguity and making sound decisions about scope, priorities, and sequencing when the right services path is not fully predefined.
• Strong AI consulting instincts and practical AI fluency.
• A transformation mindset, motivated by progressing a customer through adoption journey milestones and business outcomes.
• Ownership mentality for customer success.
• Strong written and verbal communication, with the ability to explain complex ideas clearly.

UK Employee Benefits at Ironclad:

• Private Medical & Dental insurance, covered at 100% for you and dependents.
• Life assurance and Income Protection.
• Generous leave policies, including parental leave, medical leave, and compassionate leave.
• Family-forming support through Maven for you and your partner.
• Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use.
• Standard pension contribution scheme.
• Regular team events to connect, recharge, and have fun.