Senior Implementation Manager (EMEA) in London

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead.

Implementation Managers work with our largest, most complex customer implementations. They work closely with Ironclad Legal Engineers in the design and implementation of Ironclad's core product - automated workflows for contracting - which shape the way our customers handle contracts and do business across their organization. Implementation Managers oversee the entirety of the project including identifying project resources, tracking progress against success metrics, managing delivery risks and keeping stakeholders informed. As an Implementation Manager you are responsible for project success and will drive the high‑level strategy that enables our customers to have a smooth transition to Ironclad.

Implementation Managers are customer‑centric, master influencers, and technologically fluent. They know how to get the right people and resources in the room to deliver. In addition to impacting customers through project oversight, we are looking for a strategic thinker who is interested in improving processes and pursuing initiatives to help our team continually grow and provide the best services to customers. This is a hybrid role based out of our London office. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events. Candidates must have the unrestricted right to work in the United Kingdom.

What You Will Be Doing:

• Manage a portfolio of multiple projects at a time. This includes overseeing project deliverables and proactively identifying risks.
• Serve as the primary project escalation point of contact.
• Ensure alignment across all teams, internal and external.
• Build, maintain, and track project timelines in order to deliver on‑time and in‑scope deployments.
• Collaborate with Legal Engineers and Customers Success Managers to ensure a smooth and successful customer experience from kick‑off to go‑live.
• Contribute to our scale efforts by improving our project management and delivery operations processes and contributing to our best practices.

What We're Looking For:

• 7+ years as a customer facing project manager, technical program manager, or management consultant.
• Experience running complex technical projects, specifically including agile sprint planning, user acceptance testing, quality assurance and software release processes.
• You are a persuasive, results driven customer influencer with outstanding interpersonal skills.
• You’re an exceptional verbal and written communicator.
• You are able to partner effectively with C‑Suite, VP, and Director‑level contacts, along with day‑to‑day users of the software.
• You are a team player who can work effectively in teams of technical and non‑technical individuals.
• You are skilled at collaborating with diverse teams.
• You can learn and drive outcomes with minimal supervision.
• You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues.

Base Salary Range: £90,000 - £102,000

The base salary range represents the minimum and maximum of the salary range for this position based out of our London office. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate.

UK Employee Benefits at Ironclad:

• Private Medical & Dental insurance, covered at 100% for you and dependents.
• Life assurance and Income Protection.
• Generous leave policies, including parental leave, medical leave, and compassionate leave.
• Family-forming support through Maven for you and your partner.
• Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use.
• Standard pension contribution scheme.
• Regular team events to connect, recharge, and have fun.
• And most importantly: the opportunity to help build the company you want to work at.

US Full-Time Employee Benefits at Ironclad:

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available.
• Market‑leading leave policies, including gender‑neutral parental leave and compassionate leave.
• Family forming support through Maven for you and your partner.
• Paid time off - take the time you need, when you need it.
• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use.
• Mental health support through Modern Health, including therapy, coaching, and digital tools.
• Pre‑tax commuter benefits (US Employees).
• 401(k) plan with Fidelity with employer match (US Employees).
• Regular team events to connect, recharge, and have fun.
• And most importantly: the opportunity to help build the company you want to work at.

UK Employee‑specific benefits are included on our UK job postings.