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For Companies At a Glance
- Tasks: Lead customer implementations and advise on contract management processes.
- Company: Join Ironclad, the top contract lifecycle management platform trusted by industry leaders.
- Benefits: Enjoy private medical, dental, vision, wellness stipends, and a home office setup allowance.
- Why this job: Be part of a collaborative culture at a recognised Great Place to Work with impactful innovation.
- Qualifications: 3+ years in professional services or consulting, with a passion for tech and customer relationships.
- Other info: Opportunity to work with top brands like L'Oréal and Mastercard while shaping the future of contracting.
The predicted salary is between 36000 - 60000 £ per year.
Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L'Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.
Legal Engineers are product experts and problem solvers. They are responsible for understanding our customers' goals and advising on contracting processes to help customers realize their vision for Ironclad and set them up for long term success. Legal engineers are core to our Customer Success team and work cross-functionally to deliver a best-in-class experience for our customers.
What You Will Be Doing:
- Lead 5-15 customer implementations simultaneously.
- Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations.
- Apply best practices and advise customers on managing contracts throughout the contracting lifecycle, via reports, metrics and reminders.
- Leverage your deep product expertise to build customers' contracting processes in Ironclad and/or enable customers to build and set up their systems independently.
- Lead challenging conversations with customers to reset expectations and address product feedback.
- Advise customers on trade-offs that balance project timeline and their implementation goals.
- Serve as the internal 'Voice of Customer' by regularly sharing product feedback and collaborating with our Product team to improve the Ironclad product.
- Stay up-to-date on product releases and learning the latest product functionality.
- Proactively identify opportunities to improve our team’s implementation processes.
- Respond to high-profile customer escalation in a way that inspires confidence and customer loyalty.
Key Skills:
- 3+ years of professional service and/or consulting experience with software companies (B2B SaaS and experience with integrations preferred).
- Passion for learning new technologies and driving outcomes through technical solutions.
- Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively.
- Ability to successfully navigate customers' complex organizational structures - this involves deeply understanding the dynamics and priorities of customers' Legal, Sales, Procurement and/or IT teams.
- Curiosity for understanding customers' goals and values.
- Familiarity with CLM (contract lifecycle management) and legal ops business processes.
- Experience learning and adapting quickly to a growing organization.
Ironclad's Values: Drive, Intent, Integrity, and Empathy
Benefits:
- Private Medical
- Dental
- Vision
- Monthly wellness stipend
- Monthly phone allowance
- One time home office set up stipend
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Legal Engineer (Implementation Consultant), EMEA employer: Ironclad
Contact Detail:
Ironclad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Engineer (Implementation Consultant), EMEA
✨Tip Number 1
Familiarise yourself with Ironclad's platform and its features. Understanding the ins and outs of their contract lifecycle management system will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees on LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed customer expectations or led implementations. This will showcase your problem-solving skills and ability to handle challenging conversations.
✨Tip Number 4
Stay updated on industry trends related to contract lifecycle management and legal operations. Being knowledgeable about the latest developments will help you engage in meaningful discussions during interviews and show your commitment to the field.
We think you need these skills to ace Legal Engineer (Implementation Consultant), EMEA
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Legal Engineer position. Tailor your application to highlight relevant experience in professional services, consulting, and contract lifecycle management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 3+ years of experience in B2B SaaS or consulting roles. Provide specific examples of how you've successfully managed customer expectations and implemented technical solutions.
Showcase Your Problem-Solving Skills: Demonstrate your ability to lead challenging conversations and reset customer expectations. Use examples from your past experiences where you effectively navigated complex organisational structures and resolved escalations.
Align with Company Values: Ironclad values drive, intent, integrity, and empathy. Make sure to reflect these values in your application by sharing personal anecdotes that illustrate how you embody these principles in your work.
How to prepare for a job interview at Ironclad
✨Understand the Product
Before your interview, make sure you have a solid understanding of Ironclad's contract lifecycle management platform. Familiarise yourself with its features and how it benefits customers. This will help you demonstrate your product expertise during the interview.
✨Showcase Your Problem-Solving Skills
As a Legal Engineer, you'll need to solve complex problems for customers. Prepare examples from your past experience where you've successfully navigated challenges or implemented solutions. Highlight your ability to manage customer expectations and lead difficult conversations.
✨Demonstrate Customer-Centric Thinking
Ironclad values empathy and understanding customer goals. Be ready to discuss how you've built meaningful relationships with clients in previous roles. Share specific instances where you’ve gone above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with CLM Processes
Since the role involves advising on contracting processes, brush up on your knowledge of contract lifecycle management (CLM) and legal operations. Being able to speak confidently about these topics will show that you're well-prepared and knowledgeable about the industry.
