Senior Services Engagement Manager in London

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

This is a hybrid role based out of our London office. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in‑office days for team or company events. Candidates must have the unrestricted right to work in the United Kingdom.

The Senior Services Engagement Manager will play a critical role by driving professional services sales, fostering positive relationships with our customers as their primary point of contact to drive end customer success. They will be setting Ironclad customers up for success by prescriptively guiding and helping them understand the scope and value of implementation services. The Sr. Services Engagement Manager serves as a trusted advisor to customers providing guidance to Sales, Partners and Professional Services teams, ensuring alignment on each customer’s project.

What you’ll be doing:

• Lead professional services discovery/scoping discussions; align with presales, sales teams and partners to propose services engagements that best suit customer needs.
• Manage customer escalations for ongoing projects when scope changes or is not aligned with customer needs.
• Align closely with Sales teams, Partners, Ironclad Partner Relations teams on pre‑sales activities such as scoping, solutioning, SOW development and project staffing.
• Develop sales content for services offerings that drive improved positioning by our sales teams.
• Collaborate with internal teams to design and develop services offerings that support new product functionality.
• Forecast professional services bookings for assigned go‑to‑market segments.
• Have a deep understanding of factors that drive customer implementations and how they directly contribute to long‑term customer retention.
• Align with customer on key success metrics and track projects progress with professional services team.
• Refer partners for contract migration services or other needs not delivered by Ironclad professional services.

What we’re looking for:

• Program Management skills (Communication, Tracking projects, Raising Risks)
• SOW and Contract Negotiations
• Ability to build rapport with peers and customers
• Technical Skills: Experience with configuration and deployment of SaaS offerings
• Cross‑functional collaboration: Ability to work with and build solid relationships with sales, partners, SEM, product teams and legal teams

UK Employee Benefits at Ironclad:

• Private Medical & Dental insurance, covered at 100% for you and dependents
• Life assurance and Income Protection
• Generous leave policies, including parental leave, medical leave, and compassionate leave
• Family‑forming support through Maven for you and your partner
• Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use
• Standard pension contribution scheme
• Regular team events to connect, recharge, and have fun
• And most importantly, the opportunity to help build the company you want to work at

US Full‑Time Employee Benefits at Ironclad:

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy‑up plan options available
• Market‑leading leave policies, including gender‑neutral parental leave and compassionate leave
• Family‑forming support through Maven for you and your partner
• Paid time off – take the time you need, when you need it
• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
• Mental health support through Modern Health, including therapy, coaching, and digital tools
• Pre‑tax commuter benefits (US Employees)
• 401(k) plan with Fidelity with employer match (US Employees)
• Regular team events to connect, recharge, and have fun
• And most importantly: the opportunity to help build the company you want to work at

UK Employee‑specific benefits are included on our UK job postings. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.