At a Glance
- Tasks: Drive customer success by managing accounts and identifying growth opportunities.
- Company: Join Ironclad, a leading AI contracting platform recognised for innovation and workplace culture.
- Benefits: Enjoy private medical benefits and a supportive work environment.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Be part of a team transforming contracts into valuable assets with cutting-edge technology.
- Qualifications: 2-5 years in B2B SaaS sales or account management with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can’t see risks, obligations, or act in time. Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead.
We’re consistently recognized as a leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work six years running, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton.
Responsibilities
- Manage a book of business to drive expansion and retention by proactively identifying customer needs, uncovering growth opportunities, and positioning solutions to maximize customer value.
- Execute a consistent and strategic sales process across the full customer lifecycle, including discovery, value articulation, negotiation, and close.
- Collaborate cross‑functionally with Customer Success, Implementation, Support and Product teams to ensure seamless execution, customer satisfaction, and long‑term partnership success.
- Maintain accurate forecasting and pipeline hygiene in sales tools, and regularly report on progress toward individual and team targets.
- Continuously sharpen your sales skills and deepen your product knowledge by staying current on Ironclad’s capabilities and developing a strong understanding of the outcomes our customers are striving to achieve.
Key Skills and Requirements
- At least 2-5 years of new business sales or account management experience, ideally in B2B SaaS.
- You’ve sourced and sold deals in the $25k-$250k ARR range and have experience running a full sales cycle on your own.
- Comfort with basic sales tools and ability to utilize internal systems to surface upsell and cross‑sell opportunities within your book of business.
- Curiosity and genuine interest about our product, mission, and industry.
- Excellent communication skills, and persistent follow through on commitments to our customers.
- Works well with other teams and wants to own projects outside of just closing deals.
- Self‑sufficient with a strong internal sense of urgency, hard‑working, and humble.
- Comfortable with commercial negotiation and willingness to iterate selling style as needed.
Benefits
- Private Medical
Customer Account Executive, EMEA employer: Ironclad Inc.
Ironclad Inc. is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of London. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring our team members thrive in their careers while contributing to meaningful projects in the EMEA mid-market segment. Join us to be part of a forward-thinking company that values innovation and teamwork, providing you with the tools and support needed to excel in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Executive, EMEA
✨Tip Number 1
Get to know the company inside out! Research Ironclad’s products, mission, and recent news. This will not only help you in interviews but also show your genuine interest in what we do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn, attend industry events, or join relevant online communities. Building relationships can give you insider info and even referrals.
✨Tip Number 3
Prepare for role-play scenarios during interviews. Practice articulating how you’d handle customer needs and objections. This will showcase your sales skills and ability to think on your feet.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Account Executive, EMEA
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role and our mission shine through. We want to see that you genuinely care about transforming contracts into assets and how you can contribute to that vision.
Tailor Your Experience:Make sure to highlight your relevant experience in B2B SaaS sales or account management. We’re looking for specific examples of how you've driven expansion and retention in your previous roles, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your skills and experiences effectively. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive—just like we like our team members to be!
How to prepare for a job interview at Ironclad Inc.
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Ironclad’s platform and its capabilities. Familiarise yourself with how it transforms contracts into assets and the benefits it offers to customers. This will not only show your genuine interest but also help you articulate how you can contribute to customer success.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage customer relationships. Think of specific examples from your past experience where you identified customer needs or successfully navigated a sales cycle. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Collaboration Skills
Ironclad values teamwork across various functions. Be ready to discuss how you've worked with other teams in previous roles, such as Customer Success or Support. Highlight any cross-functional projects you've been involved in and how they contributed to customer satisfaction and long-term partnerships.
✨Demonstrate Your Sales Acumen
Since the role involves managing a book of business and driving expansion, be prepared to discuss your sales strategies. Talk about your experience with B2B SaaS sales, how you've sourced and sold deals, and your approach to negotiation. Show that you’re comfortable with the sales tools and processes necessary for maintaining pipeline hygiene.
