At a Glance
- Tasks: Maintain daily IT operations and provide hands-on support for users' IT needs.
- Company: Join a dynamic team focused on innovative IT solutions.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Exciting opportunities to work with cutting-edge technology and support special events.
- Why this job: Be the go-to tech support hero in a fast-paced environment.
- Qualifications: 2-5 years of IT experience and strong problem-solving skills.
The predicted salary is between 25000 - 35000 £ per year.
2-5 Years Of Experience
Scope of Work
- Maintain daily IT operations in customer-owned locations to serve users' IT needs.
- Provide hands & feet support for servers or networking activities as required at the specified location/facilities.
- Support manufacturing-related IT equipment and applications as per SOP provided.
- Assist the remote party with resolution by performing physical activity under direction (e.g. Customer Network Team).
- Assistance with hardware breaks/fixes and vendor management (coordinating and ensuring service delivery)
- Installation, Move, Add, and Change (IMAC) of Customer IT Assets
- VIP support generally involves providing tailored and proactive IT support to the VIP targeted and ensuring they feel comfortable with the audio-visual equipment and peripherals being used.
- Support conference rooms, telepresence, network, internet, and voice services and equipment (ex: audio/video, networking, and unified communications)
- Management of non-PC IT equipment—maintain asset lists for non-PC devices, such as servers, printers, and phones. Respond to customers' requests for updates under the instructions and guidance of the customer.
- Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using customer sourcing systems and following customer business policy & procedures.
- Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. The customer will provide specific training and instruction if needed.
- Mobile Phone Support – Triage, asset management, configuration, and support as required.
- Support for special events (internal and external), recurring meetings, or after hours will be required on a T&M chargeable basis.
- Be responsible for H&E aspects and collaborate with desktop-related infrastructure projects, OT networks, security, and other systems under the guidance of end customer technical teams.
- The ability to speak English and the local language (basic).
Key Responsibilities
- Responds to and diagnoses complex hardware, software, and network incidents under general supervision.
- Prioritize and resolve customer and other team issues as soon as possible.
- Ensure that incidents and requests are handled according to customer priority metrics.
- As needed, escalates tickets.
- Complies with all IT service processes, procedures, and work instructions set by the customer, including its code of conduct and core values.
Desktop EUC L1 in Newcastle upon Tyne employer: Iron Systems, Inc
Iron Systems, Inc. is an excellent employer that values its employees by providing a supportive work culture and ample training opportunities for growth in the IT field. Located at customer sites, this role offers the chance to engage directly with clients, enhancing your communication skills while working in a dynamic environment that encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop EUC L1 in Newcastle upon Tyne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Iron Systems, Inc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Iron Systems, Inc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Iron Systems, Inc!
✨Direct Apply to Iron Systems, Inc
Let's not forget to apply directly through the Iron Systems, Inc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop EUC L1 in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Iron Systems, Inc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Iron Systems, Inc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Iron Systems, Inc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
