At a Glance
- Tasks: Provide hands-on support for PCs, mobile devices, and meeting room tech.
- Company: Join a dynamic team focused on innovative tech solutions.
- Benefits: Competitive salary, flexible working options, and growth opportunities.
- Other info: Collaborative environment with a focus on cultural diversity.
- Why this job: Be the go-to tech guru and solve real-world problems every day.
- Qualifications: 6-8 years in desktop support with strong troubleshooting skills.
The predicted salary is between 40500 - 49500 £ per year.
- Technical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support Services
- PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves. Hands-on Office Move Projects
- Good technical knowledge of Windows operating system (Windows 10 and 11)
- Knowledge on Microsoft Office 2016 (Office 365)
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Ability to perform remote troubleshooting and provide clear instructions
- Experience in Handling Windows Imaging Project
- Experience in software development, processes, and methods
- Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.
- Ability to co-ordinate and interact with various teams to arrive at a quick resolution.
- Ability to organize workload for effective implementation.
- Ability to interact effectively at all levels with sensitivity to cultural diversity
- Ability to adapt new product support as organization evolves.
- Knowledge on SCCM and Intune administration
- Knowledge on mass OS deployments
- Experienced in maintaining multiple OS image and hardware models
- Experience in Microsoft's OEM Pre-installation Kit (OPK) tools
- Knowledge of PXE and DHCP functionality
Job Description
- Technical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support Services
- PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves. Hands-on Office Move Projects
- Good technical knowledge of Windows operating system (Windows 10 and 11)
- Knowledge on Microsoft Office 2016 (Office 365)
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Ability to perform remote troubleshooting and provide clear instructions
- Experience in Handling Windows Imaging Project
- Experience in software development, processes, and methods
- Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.
- Ability to co-ordinate and interact with various teams to arrive at a quick resolution.
- Ability to organize workload for effective implementation.
- Ability to interact effectively at all levels with sensitivity to cultural diversity
- Ability to adapt new product support as organization evolves.
- Knowledge on SCCM and Intune administration
- Knowledge on mass OS deployments
- Experienced in maintaining multiple OS image and hardware models
- Experience in Microsoft's OEM Pre-installation Kit (OPK) tools
- Knowledge of PXE and DHCP functionality
Soft Skills
- Strong interpersonal skills
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Able to handle unforeseen situations
- Excellent problem-solving and multitasking skills
- High level of acceptance
- Can drive value and its methodology
- Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs.
- Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
- Experience in the management of multi-discipline teams in distributed locations
- Demonstrable results in a business customer facing role, with a track record of delivering
Responsibilities
- Bulk refreshes (smarthands GLOPAS)
- Refresh PC support with individual user
- Management of existing Recycle cages at Customer sites
- Management of any existing Loaner lockers at Customer sites
- Coordination for Laptop provisioning to New starters
- Laptop configuration for New starters
- Assist with Problems - driver updates/patching/firmware
- BTO requirements
- Asset management
- Coordinate Asset repair and Break-fix with equipment provider
- Hardware storage utilizing Customer's on-site storage provisions
- Couriers/packaging utilizing Customer's on-site courier/packaging service
- Communicate designated points of contact at each site from Facility Management
- Coordinate goods receipt with on-site Facility Management
- Coordination and getting on-site assistance from Facility Management
- Desk setup/maintenance (In Country or FM)
- Hardware Troubleshooting (Mobile / Tablet)
- Software Troubleshooting (Mobile / Tablet)
- Issue handling
- Coordinate Ordering with Equipment/Service Provider
- Coordinate Returns with Equipment/Service Provider
- #J-18808-Ljbffr
Desktop Engineer L1 in Manchester employer: Iron Systems, Inc
Iron Systems, Inc. is an excellent employer that values its employees by providing a supportive work culture and ample training opportunities for growth in the IT field. Located at customer sites, this role offers the chance to engage directly with clients, enhancing your communication skills while working in a dynamic environment that encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Engineer L1 in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Iron Systems, Inc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Iron Systems, Inc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Iron Systems, Inc!
✨Direct Apply to Iron Systems, Inc
Let's not forget to apply directly through the Iron Systems, Inc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Engineer L1 in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Iron Systems, Inc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Iron Systems, Inc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Iron Systems, Inc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
