At a Glance
- Tasks: Manage desktop devices and provide top-notch support for hardware and software issues.
- Company: Join a leading tech firm with a focus on innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Other info: Dynamic workplace with a chance to learn and advance your career.
- Why this job: Be the go-to tech guru and make a real difference in users' experiences.
- Qualifications: Experience with Windows OS, desktop support, and strong problem-solving skills required.
The predicted salary is between 40500 - 49500 £ per year.
Responsibilities
- Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
- Manage IMAC and deskside support services.
- Manage hard- and soft-break fix services for laptops and desktops.
- Provide Conference room support, Remote Desktop support and Event Support at the customer location
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field user) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
- Support, manage, optimize, and maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
- Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
- Ensure that each desktop device is installed with the appropriate desktop image.
- Manage desktop device (hardware and software) incidents through resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available, like for MI calls.
Requirements
- Knowledge and experience on Windows 10/11 OS.
- Experience in imaging Windows 11 imaging/reimaging experience using Pxe boot.
- Worked on software installation using SCCM, Software Center, and manually.
- Needed hands-on experience replacing batteries and working with Dell technicians on hardware break-fix.
- Experience using Intune, AD, Bit Locker.
- Experience in Outlook administration.
- Experience in Humanscale troubleshooting.
- Experience working in places that are engineering firms, large companies.
- Minimum 3-5 years of experience.
- Good to have knowledge in AD and smart hands-and-feet support.
- Good to have knowledge and experience of supporting MAC devices and tablets
- Experience with Service management tool—e. g., Service Now
- Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
- It is preferable to have a good understanding of Lync, VPN, and mobile device support.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
- Associate degree (A. A.) or equivalent from a three-year college or technical school with an emphasis in electronics is required; Bachelor's Degree preferred.
- #J-18808-Ljbffr
Desktop EUC L1 in Maidenhead employer: Iron Systems, Inc
As a Desktop EUC L1 at our company, you will thrive in a dynamic work environment that prioritises employee growth and development. We offer comprehensive training programs, a collaborative culture, and the opportunity to work with cutting-edge technology in a large, engineering-focused firm. Our commitment to employee well-being is reflected in our supportive management and flexible working arrangements, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop EUC L1 in Maidenhead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Iron Systems, Inc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Iron Systems, Inc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Iron Systems, Inc!
✨Direct Apply to Iron Systems, Inc
Let's not forget to apply directly through the Iron Systems, Inc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop EUC L1 in Maidenhead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Iron Systems, Inc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Iron Systems, Inc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Iron Systems, Inc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
