At a Glance
- Tasks: Provide onsite IT support for various devices and troubleshoot technical issues.
- Company: Dynamic company focused on manufacturing and production environments.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in tech support.
- Other info: Opportunity to work in diverse environments with potential for career growth.
- Why this job: Join a team where your skills make a real difference in production efficiency.
- Qualifications: 3-8 years of IT support experience and strong troubleshooting skills.
The predicted salary is between 31500 - 38500 £ per year.
Job Description
Job Summary
We are looking for an Onsite Support Engineer - OSS to deliver End User Services (EUS), workplace IT support, and IT/OT support across production and manufacturing environments.
Key Responsibilities
- Deliver onsite technical support for Windows 10/11, Microsoft 365, laptops, desktops, mobile devices, tablets, and peripherals.
- Manage IMACD activities, hardware life cycle, asset tracking, and inventory.
- Provide first-line support for production workstations, MES, Io T/OT devices, and manufacturing applications.
- Troubleshoot LAN, VLAN, TCP/IP, VPN, hardware, connectivity, and cabling issues.
- Work closely with Service Desk, Infrastructure, Network, Security, Application, OT/Automation teams, and vendors.
- Assist with incident, problem, change, vendor, and major incident activities.
Requirements
- 3-8 years of End User Support/OSS experience.
- Experience supporting manufacturing, industrial, or mill environments preferred.
- Experience in EUS, onsite support, and IT/OT integrated environments is highly desirable.
- A valid driving license should be considered mandatory. Several support locations may require travel to nearby sites as part of service delivery activities.
- Given the limited availability of public transportation in certain locations, the ability to travel independently will be essential for supporting operational requirements effectively.
- Strong troubleshooting, communication, customer service, and vendor coordination skills.
- Ability to work on-call and in business-critical support environments.
IT Support Engineer in Boston employer: Iron Service Global UK Ltd
As an IT Support Engineer at our company, you will thrive in a dynamic work culture that prioritises collaboration and innovation. We offer competitive benefits, including opportunities for professional development and growth within the manufacturing sector, ensuring that your skills are continuously enhanced. Located in an area with limited public transport, we value your independence and provide a supportive environment where your contributions directly impact our operational success.
Contact Details:
Iron Service Global UK Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Boston
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Iron Service Global UK Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Iron Service Global UK Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Iron Service Global UK Ltd!
✨Direct Apply to Iron Service Global UK Ltd
Let's not forget to apply directly through the Iron Service Global UK Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Boston
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Iron Service Global UK Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Iron Service Global UK Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Iron Service Global UK Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
