At a Glance
- Tasks: Manage client accounts, streamline workflows, and ensure accurate billing for exceptional service.
- Company: Join Iron Mountain, a leader in sustainable records management and fine art logistics.
- Benefits: Competitive salary, generous leave, private medical insurance, and a solid pension scheme.
- Other info: Work in a collaborative environment with opportunities to engage with prestigious global clients.
- Why this job: Be part of a dynamic team that values your contributions and supports your career growth.
- Qualifications: Experience in administrative support and knowledge of billing and accounts receivable.
The predicted salary is between 36000 - 44000 £ per year.
At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. We provide expert, sustainable solutions in records and information management, digital transformation services, data centres, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Iron Mountain is seeking a detail-oriented and proactive Client Services Administrator to join our Crozier team. In this role, you will be responsible for driving end-to-end administrative coordination, managing billing accuracy, tracking accounts receivable, and streamlining operational workflows to deliver an exceptional client experience. You will join a dynamic, collaborative team dedicated to providing bespoke logistics, art handling, and collections care solutions for prestigious global clients.
What You’ll Do
- Review project estimates against final billing, resolve invoice discrepancies, and ensure services are accurately billed or accrued within month-end timelines.
- Partner closely with Sales, Account Management, and operations teams to execute smooth vendor onboarding, order system management, and cross-departmental task follow-up.
- Maintain structured, accessible digital archives and enforce strict adherence to operational service level agreements (SLAs) and organizational standards.
- Actively review account payment statuses, resolve complex billing inquiries in partnership with credit control teams, and produce weekly bad debt reporting with enforced pre-payment measures.
- Deliver weekly cost tracking, produce ad hoc reporting to support leadership decision-making, and leverage AI tools to automate workflows and drive departmental efficiencies.
What You’ll Bring
- Proven administrative support experience within a fast-paced, professional business environment.
- Strong knowledge of billing administration, accounts receivable procedures, and general financial compliance.
- Proven ability to streamline operational workflows using AI/digital tools, manage multi-stakeholder relationships, and solve complex administrative issues.
- Exceptional attention to detail, strong organisational capability, and the ability to handle confidential commercial information with complete discretion.
What's in it for you?
- Consistent Schedule: Monday to Friday, following typical office hours.
- Competitive Salary: Rewarding your expertise and dedication, as well as overtime & additional rates for trips.
- Generous Leave: 23 days annual leave + bank holidays, increasing with length of service.
- Your Well-being First: We offer Private Medical Insurance and a confidential Employee Assistance Program (EAP) for you and your family's health and life needs.
- Secure Your Future: Benefit from our generous pension scheme, with Iron Mountain contributing 6.5%, plus Life Assurance covering four times your annual salary.
- Perks for Your Lifestyle: Enjoy a range of voluntary benefits like Dental Insurance, a Bike to Work scheme, fitness membership discounts, and an Electric Vehicle Scheme.
Client Services Administrator in Vauxhall employer: Iron Mountain
Iron Mountain is an exceptional employer, offering a dynamic work environment in Rugby where your contributions are valued and impactful. With competitive compensation, generous paid time off, and a strong focus on professional growth, employees are encouraged to thrive in their careers while enjoying a healthy work-life balance. Join us to be part of a global leader in sustainable solutions, where you can develop your skills and make a difference in the world of logistics and information management.
