Senior Document Services Operator
Senior Document Services Operator

Senior Document Services Operator

Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage and distribute critical business information with precision and attention to detail.
  • Company: Join Iron Mountain, a leader in sustainable records and information management solutions.
  • Benefits: Enjoy a supportive culture, opportunities for growth, and the chance to make a positive impact.
  • Why this job: Be part of a dynamic team that values your unique contributions and fosters skill development.
  • Qualifications: Proficiency in IT, strong communication skills, and a keen eye for detail are essential.
  • Other info: Leadership skills are a must; thrive in a fast-paced environment while prioritising customer satisfaction.

The predicted salary is between 36000 - 60000 £ per year.

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At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let\’s start the conversation.

Job Purpose & Summary:

You will be required to effectively manage business critical information for our client, supporting requests to create, manage and distribute business information – often operating to tight deadlines in line with established and stringent workflow processes and systems.

Responsibilities & Tasks:

Follow established guidelines and procedures for receiving, documenting, scanning & indexing, retrieving and archiving customer documents. Develop good relationships and effective communication with both customers and staff. To complete various forms of scanning, including flatbed and automatic document feeder, complete preparatory work for scanning and complete sortation of documents. Ensure scanning is carried out with 100% accuracy, and within customer SLAs. Undertake quality checking of documents to ensure complete accuracy and record any ‘near-misses’ or actual errors in accordance with site non-conformance reporting procedure. Index documents with correct categorisation information, and intelligently search through customer data to ensure 100% accuracy. You operate methodically, with a keen eye for detail. Ensure quality control of documents entered into document management system, including appropriate indexing and optimum resolution of scans. Ensure that hard copy documents are stored appropriately, and in an organized manner with a clear audit and archiving trail. Ensure that as the Team Leader you highlight issues or improvement opportunities. Always maintain good housekeeping and a tidy environment. Comply with site Health and Safety regulations. Undertake any adhoc duties as requested by line management Ensuring work coming into the department is prioritised and scheduled appropriately. Manage and prioritise multiple projects in a fast-paced studio environment to meet tight deadlines.

Required Skills & Qualifications:

IT Proficient – accurate keyboard & computer skills, and a working knowledge of MS Office, including Microsoft Excel. Good written English and numeracy skills. High level of attention to detail Good Communication skills Strong Customer Service skills required Leadership skills are essential

Focus on the customer Apply high standards of accuracy Communicate effectively Drive for results Take ownership and accountability Act as a team player

Category: Operations Group #J-18808-Ljbffr

Senior Document Services Operator employer: Iron Mountain

At Iron Mountain, we pride ourselves on fostering a dynamic work environment that values innovation and sustainability. As a Senior Document Services Operator, you will not only play a crucial role in managing vital information but also benefit from our commitment to employee growth through continuous training and development opportunities. Join us in a culture that celebrates your unique contributions while making a positive impact on our customers and the planet.
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Contact Detail:

Iron Mountain Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior Document Services Operator

✨Tip Number 1

Familiarise yourself with the specific tools and software mentioned in the job description, particularly document management systems and MS Office. Being proficient in these will not only boost your confidence but also demonstrate your readiness for the role.

✨Tip Number 2

Highlight your attention to detail in conversations or interviews. Prepare examples of how you've successfully managed projects with tight deadlines and maintained high accuracy, as this is crucial for the Senior Document Services Operator position.

✨Tip Number 3

Showcase your leadership skills by discussing any previous experiences where you led a team or improved processes. This will help you stand out, as the role requires someone who can manage and prioritise multiple projects effectively.

✨Tip Number 4

Research Iron Mountain's values and recent initiatives in sustainability and customer service. Being able to align your personal values with theirs during discussions can significantly enhance your candidacy.

We think you need these skills to ace Senior Document Services Operator

IT Proficiency
Accurate Keyboard Skills
MS Office Knowledge
Microsoft Excel Skills
Attention to Detail
Effective Communication Skills
Strong Customer Service Skills
Leadership Skills
Ability to Prioritise and Schedule Work
Document Management System Knowledge
Quality Control Skills
Organisational Skills
Problem-Solving Skills
Team Player Attitude
Time Management Skills

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills. Tailor your application to highlight how your experience aligns with the specific tasks mentioned, such as managing business-critical information and ensuring accuracy.

Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you managed documents or worked in a fast-paced environment. Mention specific examples of how you ensured accuracy and met tight deadlines, as these are crucial for the Senior Document Services Operator position.

Showcase Your Skills: Make sure to include your IT proficiency, particularly with MS Office and any document management systems you've used. Highlight your attention to detail and communication skills, as these are essential for the role.

Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for working at Iron Mountain. Discuss how you can contribute to their mission of providing sustainable solutions and maintaining high standards of accuracy.

How to prepare for a job interview at Iron Mountain

✨Showcase Your Attention to Detail

As a Senior Document Services Operator, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your keen eye for detail made a significant difference in the outcome of a project or task.

✨Demonstrate Your IT Proficiency

Since the role requires strong IT skills, especially with MS Office, make sure to highlight your experience with these tools. You could even mention any specific projects where you used Excel or other software to manage data effectively.

✨Emphasise Your Leadership Skills

As a team leader, it's important to convey your leadership style and how you motivate your team. Share examples of how you've successfully led a team in the past, particularly in high-pressure situations or tight deadlines.

✨Prepare for Customer Service Scenarios

Customer service is key in this role. Think of scenarios where you had to handle difficult customer interactions or resolve issues. Be ready to explain how you maintained professionalism and ensured customer satisfaction.

Senior Document Services Operator
Iron Mountain
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