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For Companies At a Glance
- Tasks: Act as the super BA, linking business needs with ServiceNow's power.
- Company: Join Iron Mountain Data Centers, a leader in service management.
- Benefits: Enjoy remote work, competitive pay, and comprehensive health plans.
- Why this job: Drive innovation and make a real impact in service management.
- Qualifications: Experience with ServiceNow or similar platforms and strong analytical skills.
- Other info: Flexible work options and great opportunities for professional growth.
The predicted salary is between 28800 - 48000 £ per year.
Iron Mountain Data Centers is seeking a proactive and effective ServiceNow Business Analyst to join our Service Management team. In this role, you are not just gathering requirements—you are the "super BA" acting as the essential link between business needs and the full power of the ServiceNow platform. You will work closely with our Platform Architect to lead the strategic evolution of our functional designs. This role is 100% remote for candidates based in the UK, Hungary, or Poland.
What You'll Do (Responsibilities)
- Requirements Management: Manage the complete requirements lifecycle—from elicitation and functional specification to technical design alignment and final validation. You will capture and simplify business requirements directly within ServiceNow and curate a prioritized product backlog.
- Process Improvement & Platform Strategy: Proactively analyze current processes to address inefficiencies and design optimal future-state workflows that utilize automation. You will collaborate with the Platform Architect to transform long-term strategy into actionable user stories.
- Stakeholder Liaison & Leadership: Serve as the primary liaison between business and development teams, ensuring all parties agree on acceptance criteria. You will also act as a Scrum Master or core contributor, driving cross-functional collaboration and facilitating negotiations to resolve issues.
- Platform Advocacy: Serve as the Subject Matter Expert (SME) for all active modules and identify in-platform enhancements to improve user experience and ensure adherence to documented processes.
What You'll Bring (Skills & Qualifications)
- Experience: Proven experience on ServiceNow, Salesforce, or similar building management systems/CRM. Experience in the data center or REIT industry is preferred.
- Technical Expertise: Proficiency with the ServiceNow platform and Enterprise product suite, along with knowledge of the ITIL service management framework.
- Agile Proficiency: Solid experience with Agile/Scrum methodologies, including project ceremonies and artifacts.
- Analytical Skills: Exceptional critical thinking and structured problem-solving skills, with a proven ability to perform impact, gap, and cost/benefit analyses.
- Communication: Excellent technical writing and verbal communication skills; able to articulate complex concepts to both technical and executive audiences.
- Education/Certifications: A Bachelor’s degree in Engineering, IT/IS, or a related field (or professional certification). A ServiceNow System Administration Certification is highly desired.
What We Offer (Benefits)
- Location: 100% remote role from UK, Hungary or Poland
- Competitive Compensation: Salary and benefits aligned with your experience.
- Work-Life Balance: Flexible work options and alternative work arrangements to support your personal needs.
- Health & Wellness: Comprehensive health, wellness, and retirement plans.
- Growth: Opportunities for continuous learning and professional growth within a global organization.
Ready to Join Iron Mountain? If you are a strategic thinker ready to drive the future of service management and automation, we want to hear from you. Apply today to join a team that values innovation, collaboration, and professional excellence!
Business Analyst in Northampton employer: Iron Mountain
Contact Detail:
Iron Mountain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst in Northampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Iron Mountain on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into ServiceNow and its functionalities. Be ready to discuss how you've used similar platforms in the past and how you can bring that experience to the table.
✨Tip Number 3
Showcase your problem-solving skills! Think of specific examples where you've improved processes or tackled challenges. This will demonstrate your analytical prowess and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team.
We think you need these skills to ace Business Analyst in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Business Analyst role. Highlight your experience with ServiceNow and any relevant projects you've worked on, so we can see how you fit into our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you the perfect fit. Don’t forget to mention your understanding of Agile methodologies and your analytical skills.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application showcases your ability to articulate complex ideas clearly. Whether it's through your CV or cover letter, let us see your technical writing prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Iron Mountain
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Understand its functionalities, especially how it relates to business analysis and process improvement. Being able to discuss specific features and how they can solve business problems will impress your interviewers.
✨Showcase Your Agile Experience
Since this role involves Agile methodologies, be prepared to share examples of your experience with Scrum ceremonies and how you've contributed to cross-functional teams. Highlight any specific projects where you played a key role in driving collaboration and resolving issues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your analytical skills and problem-solving abilities. Think of past experiences where you identified inefficiencies and designed solutions. Be ready to explain your thought process and the impact of your actions.
✨Communicate Clearly and Confidently
Your communication skills are crucial for this role, so practice articulating complex concepts in a simple way. Prepare to discuss how you would liaise between technical and non-technical stakeholders, ensuring everyone is on the same page regarding project goals and acceptance criteria.
