General Manager in London

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

We have an exciting opportunity to join our growing Warehouse and Logistics team at Iron Mountain in the role of General Manager. This high profile role will be based in various locations and will be responsible for managing one of Iron Mountain’s key operations including a major retailer from the food sector.

In this role you will be responsible for managing service delivery, cost management, revenue enablement and people leadership across multiple facilities and multiple service functions. To monitor, measure and maintain IM regulations and processes, to deliver our primary objective of total customer satisfaction through best in class service delivery in a safe working environment where the wellbeing of our colleagues, visitors, clients and suppliers is priority.

Your role in our mission:

• Interface with customers in terms of day-to-day requirements and problems demonstrating our core values in every interaction.
• Oversee the maintenance of high quality customer relationships.
• Create a high performing culture within their team, working across different functions, building relationships and driving continuous improvement.
• Lead the selection of the right people into the right positions to achieve and exceed objectives, and also with a view to long-term succession planning.
• Oversee any relevant facility management to the standards required for customer satisfaction and employee health and safety with understanding to the effect on the P&L.
• Ensure relevant operating systems are used properly within the teams/sites, using KPIs to analyse service delivery performance, identify and implement improvements holding direct reports accountable for results.
• Manage against and contribute to annual operating budgets consistent with business strategy by controlling costs and using resources effectively.
• Review and control resource requirements and associated cost across remit, identifying peak and low point activity levels through direct reports input and adherence to KPI targets to accurately forecast requirements.

Valued skills and experience:

• Sufficient proven experience as a manager, with demonstrated success in running in an operational service delivery role, preferably within the Logistics sector.
• People management skills and experience.
• Service delivery experience.
• Strong people management skills, with the ability to focus and guide others in accomplishing work objectives, using methods and a flexible interpersonal style, to help build a cohesive team, facilitating the completion of team goals, while valuing each employee as an individual.
• Ability to work within a multi-cultural environment and with all levels of the organisation.
• Project management skills and experience.
• Demonstrated problem solving skills and experience.

Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

Empowering Inclusion: Join a supportive environment where everyone’s voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.