At a Glance
- Tasks: Manage customer accounts, optimise payments, and resolve invoice queries.
- Company: Join Iron Mountain, a leader in sustainable information management solutions.
- Benefits: Flexible hours, hybrid working, competitive salary, and generous leave.
- Other info: Opportunity for career growth in a supportive and innovative environment.
- Why this job: Be part of a crucial team that enhances customer satisfaction and financial health.
- Qualifications: Experience in credit control and strong communication skills required.
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centres, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
At Iron Mountain, our Customer Care team is crucial to our client relationships. We are the main point of contact for our diverse customer base, providing outstanding service and ensuring their needs are met with precision. This involves resolving inquiries, processing requests, and offering solutions for our secure storage, information management, and logistics services. You'll be key to maintaining high customer satisfaction and delivering the quality our clients expect.
The Role
Iron Mountain is seeking an experienced Customer Excellence Credit Controller to join our Cash Collection team. This is a part time role, 24 hours a week. We can be flexible and open to discussion on what the right candidates working hours would be. There is an opportunity to work from home up to 4 days a week once probation has been successfully passed. In this role, you will be responsible for optimising incoming payments and resolving invoice queries through diligent collection practices to improve the company’s financial health. You'll be part of a crucial team focused on achieving weekly cash collection objectives and maintaining accurate account records for an allocated customer portfolio.
What You'll Do
- Execute timely reminder actions (telephone calls, dunning letters, etc.) according to weekly objectives and accurately maintain up-to-date customer and account records for your allocated portfolio.
- Manage complex case work by proactively reaching out to customers in arrears, understanding their situation, and focusing on the collection of older debt (30–120+ days old).
- Utilise the Oracle Cloud Collection Module and other available tools effectively to ensure prompt and efficient resolution of invoice queries and disputes, leading to timely payments.
- Collaborate with the Credit Manager on complex disputes that may require escalation to the Disputes Resolution Team.
- Provide all required data for daily, monthly, internal, and external reporting requirements to the Credit Manager as per the agreed timetable.
What You'll Bring
- Proven track record of experience within a large-value Commercial Credit Control environment, or relatable.
- Strong knowledge of the end-to-end dunning process and using credit collection tools like the Oracle Cloud Collection Module or similar systems.
- Proven ability in chasing historical debt (30-120+ days old) and resolving problem debt while performing under pressure to meet tight deadlines.
- Excellent verbal and written communication skills with a professional telephone manner for building productive internal and external customer relationships.
What's in it for you?
- Consistent Schedule: Monday to Friday, with business hours being between 8:30am & 5pm.
- Competitive Salary rewarding your expertise and dedication.
- Hybrid working: Once you complete probation, you will split your time between the office and home.
- Generous Leave: 23 days annual leave + bank holidays, increasing with length of service.
- Your Well-being First: We offer Private Medical Insurance and a confidential Employee Assistance Program (EAP) for you and your family's health and life needs.
- Secure Your Future: Benefit from our generous pension scheme, with Iron Mountain contributing 6.5%, plus Life Assurance covering four times your annual salary.
- Perks for Your Lifestyle: Enjoy a range of voluntary benefits like Dental Insurance, a Bike to Work scheme, fitness membership discounts, and an Electric Vehicle Scheme.
Customer Excellence Credit Controller (Part Time) in Livingston employer: Iron Mountain
Iron Mountain is an exceptional employer that values the contributions of its employees while fostering a culture of growth and innovation. With flexible working arrangements, including the opportunity to work from home, and a commitment to employee well-being through generous leave and comprehensive health benefits, we ensure our team members thrive both personally and professionally. Join us in making a meaningful impact as part of a dedicated team that prioritises customer excellence and sustainable solutions.
