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- Tasks: Be the go-to person for B2B clients, resolving inquiries and providing info on secure storage.
- Company: Join Iron Mountain, a leader in secure storage and logistics services.
- Benefits: Enjoy 23 days PTO, hybrid work, competitive salary, and private medical insurance.
- Other info: Fixed-term contract with opportunities for growth in a supportive environment.
- Why this job: Make a difference by helping businesses with their customer care needs.
- Qualifications: Strong customer service experience and excellent telephony skills required.
The predicted salary is between 30000 - 40000 £ per year.
Iron Mountain is seeking an experienced Customer Care Representative for a fixed-term contract in Livingston. This role involves serving as the first point of contact for B2B clients via telephony, resolving inquiries, and providing information about secure storage and logistics services.
Candidates should have:
- Strong customer service experience
- Excellent telephony skills
- Proficiency in CRM software
The position offers a competitive salary, hybrid working arrangements, generous leave, and private medical insurance.
B2B Customer Care Specialist | Hybrid, 23 Days PTO, Pension in Livingston employer: Iron Mountain
Contact Detail:
Iron Mountain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2B Customer Care Specialist | Hybrid, 23 Days PTO, Pension in Livingston
✨Tip Number 1
Make sure you know the company inside out! Research Iron Mountain's services and values so you can show off your knowledge during the interview. This will help us see that you're genuinely interested in the role.
✨Tip Number 2
Practice your telephony skills! Since this role is all about being the first point of contact, we recommend doing mock calls with friends or family. This will help you feel more confident when handling real client inquiries.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows us that you're engaged and thinking critically about how you can fit into the team. Plus, it gives you a chance to find out if Iron Mountain is the right place for you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace B2B Customer Care Specialist | Hybrid, 23 Days PTO, Pension in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background aligns with the B2B focus of the role, so don’t hold back on showcasing your telephony skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Care Specialist role. Share specific examples of how you've resolved client inquiries in the past – we love a good story!
Show Off Your CRM Skills: Since proficiency in CRM software is key for this role, make sure to mention any systems you’ve used before. If you’ve got experience with specific tools, let us know – it could give you an edge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Iron Mountain
✨Know Your Customer Care Basics
Brush up on your customer service principles and be ready to discuss how you've handled challenging situations in the past. Iron Mountain values strong customer care, so think of specific examples that showcase your skills.
✨Familiarise Yourself with CRM Software
Since proficiency in CRM software is a must, make sure you’re comfortable discussing any relevant tools you’ve used. If you can, try to learn about the specific CRM Iron Mountain uses, as this will show your initiative and readiness.
✨Practice Your Telephony Skills
As the role involves being the first point of contact via phone, practice speaking clearly and confidently. You might even want to do mock calls with a friend to get comfortable with handling inquiries and providing information.
✨Research Iron Mountain’s Services
Take some time to understand what Iron Mountain does, especially their secure storage and logistics services. Being knowledgeable about their offerings will help you answer questions more effectively and demonstrate your genuine interest in the company.