At a Glance
- Tasks: Manage Apple and Windows devices, ensuring security and optimal performance.
- Company: Join Iron Mountain, a leader in information management with a remote-first culture.
- Benefits: Enjoy competitive pay, flexible work options, and comprehensive health benefits.
- Other info: Great career growth opportunities in a collaborative global team.
- Why this job: Be a tech expert, solving real problems and enhancing user experiences.
- Qualifications: Experience with systems engineering and strong scripting skills required.
The predicted salary is between 45000 - 55000 € per year.
Iron Mountain is seeking a skilled and experienced Desktop Systems Engineer to join our Information Technology team. In this role, you will be responsible for the lifecycle management, compliance, functionality, and security of our Apple ecosystem and Windows endpoints, specifically covering macOS, iOS, and iPadOS devices. You will act as a subject matter expert, offering deep technical support, managing vulnerabilities, and driving the automated deployment and maintenance of our Mac fleet to ensure an exceptional user experience.
- Endpoint Lifecycle & Configuration Management: Manage the entire software and hardware lifecycle for Apple devices. This includes designing and maintaining a zero-touch deployment strategy using Apple Business Manager and Kandji, building custom software packages.
- Vulnerability, Patching & Compliance: Proactively manage security vulnerabilities, system hardening (CIS benchmarks), and operating system/application patching across the Mac fleet in line with company SLAs to ensure minimal disruption to users. Utilize scripting languages (Bash, Zsh, Python) to automate repetitive tasks and streamline processes.
- Technical Support & Troubleshooting: Diagnose, track, and resolve complex performance and compatibility issues across macOS platforms. Provide similar systems engineering support for Windows devices and operate effectively in secure environments requiring security clearance.
- Professional Experience: Relevant experience as a Systems Engineer alongside experience as a Support Engineer, preferably within a large corporate environment managing a large fleet (1000+) of Mac devices. Hands-on experience with modern MDM solutions is required, with expert-level knowledge of Kandji highly preferred (experience with Jamf Pro or Workspace ONE is also valuable).
- Tools & Automation: Strong scripting skills for automation using Bash, Zsh, and/or Python. Practical experience with Apple Business Manager (ADE/DEP, VPP), Tanium management tools, and ITSM platforms like ServiceNow. Proven ability as an innovative thinker and creative problem-solver who can build effective working relationships within a global, collaborative team environment.
- Education & Certifications: A Bachelor’s degree or equivalent experience (Apple Certifications are highly valued). Excellent written and oral communication skills in English. Candidates must be eligible or approved for UK Government security clearance.
- Location: 100% Remote (UK-based). Candidates must be located in the UK and maintain the flexibility to travel to Iron Mountain Warehouses or Offices if specific project requirements arise.
- Compensation: Competitive compensation and benefits aligned with your professional experience.
- Work-Life Balance: Flexible work options to support a healthy work-life balance alongside paid time off and holiday allowances. Comprehensive health, wellness, and retirement plans.
- Career Growth: Continuous learning opportunities and pathways for professional development within a global organization.
Desktop Systems Engineer - remote in Leigh employer: Iron Mountain
Iron Mountain is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible remote work environment tailored for UK-based talent. With competitive compensation, comprehensive health and wellness benefits, and a strong commitment to continuous learning, employees are empowered to thrive in their careers while maintaining a healthy work-life balance. Join a collaborative team where your expertise in managing Apple and Windows endpoints will be valued and where you can make a meaningful impact within a global organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Systems Engineer - remote in Leigh
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even online forums. We can’t stress enough how important it is to build relationships; you never know who might have the inside scoop on job openings.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share your experiences with managing Apple devices and automating tasks. We want to see your passion for tech and how you can make a difference in their team.
✨Ace the Interview
Prepare for those tricky interview questions by practising your responses. Focus on your problem-solving skills and how you've tackled challenges in the past. We believe that showcasing your thought process can really set you apart from the competition.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Desktop Systems Engineer - remote in Leigh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Systems Engineer role. Highlight your experience with macOS, iOS, and iPadOS devices, and don’t forget to mention any relevant scripting skills you have. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can contribute to our team. Be sure to mention your experience with MDM solutions and any innovative projects you've worked on.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in the past. We love innovative thinkers, so share specific instances where you’ve used your technical expertise to resolve challenges, especially in a corporate environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Iron Mountain
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, iOS, and iPadOS. Be ready to discuss your experience with MDM solutions like Kandji, Jamf Pro, or Workspace ONE. They’ll want to see that you can talk the talk when it comes to managing a large fleet of devices.
✨Show Off Your Scripting Skills
Since scripting is key for this role, prepare to demonstrate your skills in Bash, Zsh, or Python. Think of specific examples where you've automated tasks or streamlined processes. This will show them you’re not just a thinker but a doer!
✨Prepare for Technical Scenarios
Expect to face some technical questions or scenarios during the interview. Practice troubleshooting common issues across macOS and Windows platforms. Being able to walk through your thought process will impress them and show your problem-solving abilities.
✨Cultural Fit Matters
Iron Mountain values collaboration, so be ready to discuss how you’ve built effective working relationships in previous roles. Share examples of how you’ve contributed to a team environment, especially in a remote setting, to highlight your adaptability and teamwork skills.
