Front Line Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

This shift is based on 5 over 7 days between the hours of 6am till 10pm.

The Warehouse FLM leads and supports a team of warehouse operatives to ensure efficient, safe, and accurate daily warehouse operations. This role is pivotal in maintaining high standards of productivity, inventory accuracy, and health & safety compliance while meeting operational targets. The FLM oversees task allocation, performance monitoring, stock control, and fosters a positive and collaborative working environment.

• Supervise, coach, and support warehouse personnel.
• Manage staff attendance, and conduct performance reviews to ensure a productive and engaged team.
• Prepare shift plans, allocate tasks, and oversee both inbound and outbound warehouse activities to meet daily productivity and quality goals.
• Monitor KPIs and resolve stock discrepancies, including missing or damaged items, to maintain accurate inventory and high operational standards.
• Enforce and document compliance with all health and safety regulations. Conduct daily safety checks and manage weekly system tests for fire alarms and sprinklers.
• Lead incident investigations and ensure all staff are properly trained and briefed on health and safety protocols.
• Act as the primary liaison between internal departments, suppliers, and transport providers. Manage customer escalations and create handover reports to ensure seamless operations between shifts.
• Maintain accurate operational records and inventory reports. Manage maintenance requests for vehicles and equipment, and support payroll processes.

• Intermediate level experience with established skills gained through relevant training and work experience.
• Proven ability to manage and motivate warehouse teams effectively.
• Strong organisational skills with the ability to multitask and prioritise in a fast-paced environment.
• Good knowledge of warehouse operations, stock control processes, and health and safety regulations.
• Excellent communication and interpersonal skills for liaising with staff, customers, and suppliers.
• Competency in using warehouse management systems, planning tools, and Microsoft Office applications.
• Ability to work under moderate supervision and exercise sound judgment in decision-making.

• Competitive Salary Rewarding your expertise and dedication.
• Generous Leave: Annual leave increasing with length of service.
• Your Well-being First: We offer Private Medical Insurance and a confidential Employee Assistance Program (EAP) for you and your family's health and life needs.
• Secure Your Future: Benefit from our generous pension scheme, with Iron Mountain contributing 6.5%, plus Life Assurance covering four times your annual salary.
• Perks for Your Lifestyle: Enjoy a range of voluntary benefits like Dental Insurance, a Bike to Work scheme, fitness membership discounts, and an Electric Vehicle Scheme.

Category: Operations Group