At a Glance
- Tasks: Manage Apple and Windows devices, ensuring security and optimal performance.
- Company: Join Iron Mountain, a leader in sustainable information management solutions.
- Benefits: Enjoy remote work, competitive pay, and comprehensive health benefits.
- Other info: Flexible work options and a supportive environment for diverse thinkers.
- Why this job: Be part of a team that values your unique contributions and fosters growth.
- Qualifications: Experience with macOS, iOS, and strong scripting skills required.
The predicted salary is between 40000 - 50000 € per year.
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Iron Mountain is seeking a skilled and experienced Desktop Systems Engineer to join our Information Technology team. In this role, you will be responsible for the lifecycle management, compliance, functionality, and security of our Apple ecosystem and Windows endpoints, specifically covering macOS, iOS, and iPadOS devices. You will act as a subject matter expert, offering deep technical support, managing vulnerabilities, and driving the automated deployment and maintenance of our Mac fleet to ensure an exceptional user experience.
What You'll Do (Responsibilities)
- Endpoint Lifecycle & Configuration Management: Manage the entire software and hardware lifecycle for Apple devices. This includes designing and maintaining a zero-touch deployment strategy using Apple Business Manager and Kandji, building custom software packages (.pkg, .dmg), and curating a Self-Service application catalog.
- Vulnerability, Patching & Compliance: Proactively manage security vulnerabilities, system hardening (CIS benchmarks), and operating system/application patching across the Mac fleet in line with company SLAs to ensure minimal disruption to users.
- Automation & Infrastructure Support: Utilize scripting languages (Bash, Zsh, Python) to automate repetitive tasks and streamline processes. Collaborate with the global team to optimize our MDM infrastructure (Kandji) and oversee Managed Apple IDs.
- Technical Support & Troubleshooting: Diagnose, track, and resolve complex performance and compatibility issues across macOS platforms. Provide prompt, expert support via ticket queues within established SLAs, and escalate issues with partners like Apple as needed.
- Cross-Platform & Secure Environment Support: Provide similar systems engineering support for Windows devices and operate effectively in secure environments requiring security clearance.
What You'll Bring (Skills & Qualifications)
- Professional Experience: relevant experience as a Systems Engineer alongside of experience as a Support Engineer, preferably within a large corporate environment managing a large fleet (1000+) of Mac devices.
- Technical & MDM Expertise: In-depth knowledge of macOS, iOS, and iPadOS system internals. Hands-on experience with modern MDM solutions is required, with expert-level knowledge of Kandji highly preferred (experience with Jamf Pro or Workspace ONE is also valuable).
- Tools & Automation: Strong scripting skills for automation using Bash, Zsh, and/or Python. Practical experience with Apple Business Manager (ADE/DEP, VPP), Tanium management tools, and ITSM platforms like ServiceNow.
- Problem-Solving & Collaboration: Proven ability as an innovative thinker and creative problem-solver who can build effective working relationships within a global, collaborative team environment.
- Education & Certifications: A Bachelor’s degree or equivalent experience (Apple Certifications are highly valued). Non-traditional and neurodiversity learners and thinkers are warmly welcome.
- Security & Communication Requirements: Excellent written and oral communication skills in English. Candidates must be eligible or approved for UK Government security clearance.
What We Offer (Benefits)
- Location: 100% Remote (UK-based). Candidates must be located in the UK and maintain the flexibility to travel to Iron Mountain Warehouses or Offices if specific project requirements arise.
- Compensation: Competitive compensation and benefits aligned with your professional experience.
- Work-Life Balance: Flexible work options to support a healthy work-life balance alongside paid time off and holiday allowances.
- Health & Wellness: Comprehensive health, wellness, and retirement plans.
- Career Growth: Continuous learning opportunities and pathways for professional development within a global organization.
Category: Information Technology
Desktop Engineer employer: Iron Mountain
Iron Mountain is an exceptional employer that values the contributions of its employees while fostering a culture of innovation and collaboration. With a commitment to sustainability and a focus on professional growth, employees enjoy flexible work options, comprehensive health benefits, and opportunities for continuous learning in a supportive remote environment. Join us to make a meaningful impact while advancing your career in a dynamic global organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with current Iron Mountain employees on LinkedIn. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your expertise in macOS and automation can really set you apart from the crowd.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common technical interview questions related to systems engineering and MDM solutions. We want to see how you think on your feet, so practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Iron Mountain team.
We think you need these skills to ace Desktop Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Engineer role. Highlight your experience with macOS, iOS, and Windows systems, and don’t forget to mention any relevant scripting skills you have. We want to see how your unique background fits into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Be genuine and let us know what excites you about joining Iron Mountain.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love innovative thinkers who can solve problems creatively, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Iron Mountain!
How to prepare for a job interview at Iron Mountain
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, iOS, and iPadOS. Be ready to discuss your experience with MDM solutions like Kandji, as well as your scripting skills in Bash, Zsh, or Python. The more you can demonstrate your technical expertise, the better!
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Iron Mountain values innovative thinkers, so think of specific scenarios where you diagnosed and resolved performance or compatibility problems effectively.
✨Understand Their Culture
Familiarise yourself with Iron Mountain's commitment to sustainability and customer impact. Be ready to discuss how your values align with theirs and how you can contribute to their mission of providing expert solutions.
✨Practice Clear Communication
Since excellent communication skills are a must, practice explaining technical concepts in simple terms. You might be asked to describe your troubleshooting process, so ensure you can articulate your thoughts clearly and confidently.
