Join our Cash Collection team as a Customer Excellence Credit Controller to optimise incoming payments and resolve invoice queries, improving our company's financial health.
What You’ll Do
- Execute timely reminder actions (telephone calls, dunning letters, etc.) according to weekly objectives and accurately maintain up-to-date customer and account records for your allocated portfolio.
- Manage complex case work by proactively reaching out to customers in arrears, understanding their situation, and focusing on the collection of older debt (30–120+ days old).
- Utilise the Oracle Cloud Collection Module and other available tools effectively to ensure prompt and efficient resolution of invoice queries and disputes, leading to timely payments.
- Collaborate with the Credit Manager on complex disputes that may require escalation to the Disputes Resolution Team.
- Provide all required data for daily, monthly, internal, and external reporting requirements to the Credit Manager as per the agreed timetable.
What You’ll Bring
- Proven track record of experience within a large-value Commercial Credit Control environment, or relatable.
- Strong knowledge of the end-to-end dunning process and using credit collection tools like the Oracle Cloud Collection Module or similar systems.
- Proven ability in chasing historical debt (30-120+ days old) and resolving problem debt while performing under pressure to meet tight deadlines.
- Excellent verbal and written communication skills with a professional telephone manner for building productive internal and external customer relationships.
What’s in it for you?
- Consistent Schedule: Monday to Friday, with operational hours being between 8:30am & 5pm.
- Competitive Salary Rewarding your expertise and dedication.
- Hybrid working: Once you complete probation, you will split your time between the office and home.
- Generous Leave: 23 days annual leave + bank holidays, increasing with length of service.
- Your Well-being First: We offer Private Medical Insurance and a confidential Employee Assistance Program (EAP) for you and your family's health and life needs.
- Secure Your Future: Benefit from our generous pension scheme, with Iron Mountain contributing 6.5%, plus Life Assurance covering four times your annual salary.
- Perks for Your Lifestyle: Enjoy a range of voluntary benefits like Dental Insurance, a Bike to Work scheme, fitness membership discounts, and an Electric Vehicle Scheme.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, please consult the posted documents.
Requisition: J0103662
