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- Tasks: Be the first point of contact for B2B clients, resolving queries and providing information.
- Company: Join Iron Mountain, a leader in sustainable records and information management solutions.
- Benefits: Enjoy a competitive salary, generous leave, hybrid working, and wellness support.
- Why this job: Elevate your skills in a supportive culture while making a positive impact on clients and the planet.
- Qualifications: Experience in customer service, excellent communication skills, and proficiency in CRM software required.
- Other info: This is a 12-month fixed term contract with a consistent Monday to Friday schedule.
The predicted salary is between 28800 - 43200 £ per year.
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let\’s start the conversation.
At Iron Mountain, our Customer Care team is crucial to our client relationships. We are the main point of contact for our diverse customer base, providing outstanding service and ensuring their needs are met with precision. This involves resolving inquiries, processing requests, and offering solutions for our secure storage, information management, and logistics services. You\’ll be key to maintaining high customer satisfaction and delivering the quality our clients expect.
We are currently seeking an experienced Customer Care Representative to join our team in Livingston
This is a 12 month fixed term contract.
Job summary
As a Customer Care Representative, you\’ll be the first point of contact for our business-to-business clients, primarily via telephony. Your key focus will be to efficiently resolve customer queries and provide accurate information on our secure storage, information management, and logistics services. You\’ll handle a variety of inquiries, striving for first-call resolution whenever possible, ensuring a seamless and positive experience for every client.
Your role in our mission:
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Serve as the first point of contact for our business-to-business (B2B) clients, primarily through telephony channels.
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Efficiently resolve customer queries and provide accurate information regarding our secure storage, information management, and logistics services.
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Strive for first-call resolution on a wide range of inquiries, ensuring a seamless and positive client experience.
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Accurately document customer interactions and update client records within our systems.
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Collaborate with internal teams to escalate and resolve complex customer issues when necessary.
Valued skills and experience:
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Proven experience in a customer service or call centre environment
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Excellent telephony skills with a clear and professional communication style.
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Demonstrated ability to resolve customer queries effectively and efficiently.
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Strong problem-solving skills and an ability to think on your feet.
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Proficiency in using CRM software and other relevant customer service tools.
What\’s in it for you?
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Consistent Schedule: Monday to Friday, 8:30am to 5pm shift, no weekends
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Competitive Salary Rewarding your expertise and dedication.
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Generous Leave: 23 days annual leave + bank holidays, increasing with length of service.
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Hybrid working: Split your time between the office and home
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Your Well-being First: We offer Private Medical Insurance and a confidential Employee Assistance Program (EAP) for you and your family\’s health and life needs.
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Secure Your Future: Benefit from our generous pension scheme, with Iron Mountain contributing 6.5%, plus Life Assurance covering four times your annual salary.
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Perks for Your Lifestyle: Enjoy a range of voluntary benefits like Dental Insurance, a Bike to Work scheme, fitness membership discounts, and an Electric Vehicle Scheme.
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Category: Customer Support #J-18808-Ljbffr
Customer Care Representative (12 month fixed term) employer: Iron Mountain
Contact Detail:
Iron Mountain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative (12 month fixed term)
✨Tip Number 1
Familiarise yourself with Iron Mountain's services and values. Understanding their approach to records management and customer care will help you align your responses during interviews, showcasing your genuine interest in the company.
✨Tip Number 2
Practice your telephony skills by simulating customer interactions. This will not only boost your confidence but also prepare you for the types of queries you might encounter, allowing you to demonstrate your problem-solving abilities effectively.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Be ready to discuss specific examples from your past experience where you've successfully resolved customer issues. Highlighting these instances will show your capability in delivering high-quality customer service, which is crucial for this role.
We think you need these skills to ace Customer Care Representative (12 month fixed term)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Care Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve queries efficiently. Mention specific examples from your past experiences that demonstrate your problem-solving skills and telephony expertise.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or call centres. Include details about your communication style, proficiency with CRM software, and any achievements that reflect your capability to maintain high customer satisfaction.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Iron Mountain
✨Know the Company
Before your interview, take some time to research Iron Mountain. Understand their services, values, and mission. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Customer Service Skills
As a Customer Care Representative, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved client satisfaction. This will highlight your relevant skills.
✨Practice Telephony Scenarios
Since the role involves telephonic communication, practice common customer service scenarios. This could include handling difficult customers or providing information about services. Clear and professional communication is key, so rehearse your responses.
✨Showcase Problem-Solving Abilities
Iron Mountain values strong problem-solving skills. Be ready to discuss situations where you had to think on your feet to resolve an issue. Highlight your thought process and how you arrived at a solution, as this will demonstrate your capability in the role.
