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- Tasks: Engage with customers, manage accounts, and drive service improvements daily.
- Company: Join Iron Mountain, a global leader in sustainable information management and storage solutions.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and the chance to make a positive impact.
- Why this job: Be part of a dynamic team that values your unique contributions and fosters skill development.
- Qualifications: Fluency in French is a plus; experience in customer service and strong communication skills required.
- Other info: Position available in Ireland, UK, or France; travel may be necessary.
The predicted salary is between 28800 - 43200 £ per year.
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let\’s start the conversation.
We are looking for a customer associate to join us here at Iron Mountain.
About the role:
- Support the daily/monthly and quarterly operation that delivers on customer’s business requirements.
- Monitor and control costs in line with contractual price structures.
- Works with cross functional business teams to deliver on goals and objectives.
- Be responsible for process enhancements within the overall customer service group.
- Support customer meetings (including Quarterly Business Reviews)
- Communicate operational efficiency to senior management and support performance management, use KPI’s to track progress, monitoring actual performance versus plan promoting awareness to enable improvement.
- Identifying and eliminating root cause barriers to accuracy and productivity.
- Participating in business meetings; supporting strategies and programs which improve the competitive position and profitability of the organisation.
- Provide support and training to new team members
About you:
- Degree Business/IT/Supply or relevant business experience.
- Previous work experience in high vol customer facing environment is desirable.
- Previous problem-solving experience in planning, change management solving, and able to resolve issues of a complex nature.
- The ability to travel both domestically and internationally.
- Strong verbal and written communication skills
- Strong influencing, networking and team working skills.
- Ability to work well in and across diverse global teams.
- Knowledge of Excel
- Knowledge of Six Sigma/Lean Processes
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J0098197
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Customer Care Associate employer: Iron Mountain
Contact Detail:
Iron Mountain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Associate
✨Tip Number 1
Familiarise yourself with Iron Mountain's services and values. Understanding their commitment to sustainability and customer service will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Brush up on your problem-solving skills and be ready to discuss specific examples from your past experiences. Highlighting how you've successfully navigated challenges in a customer-facing role can set you apart from other candidates.
✨Tip Number 3
If you speak French, make sure to emphasise this skill during your conversations. Being bilingual can be a significant advantage in a role that involves managing relationships with diverse customers across different regions.
✨Tip Number 4
Prepare to discuss your experience with KPIs and metrics. Be ready to explain how you've used data to drive decisions and improve customer service outcomes, as this is a key aspect of the Customer Care Associate role.
We think you need these skills to ace Customer Care Associate
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly read the job description for the Customer Care Associate position. Understand the key responsibilities and requirements, especially the importance of customer service and collaboration.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any metrics you've used to drive decisions. Emphasise your problem-solving skills and ability to work in a high-volume environment, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your understanding of Iron Mountain's mission. Mention how your skills align with their values and how you can contribute to their growth story.
Highlight Language Skills: If you are fluent in French, make sure to highlight this prominently in your application. This is a strong plus for the role and can set you apart from other candidates.
How to prepare for a job interview at Iron Mountain
✨Understand the Company Culture
Before your interview, take some time to research Iron Mountain's values and culture. They emphasise sustainability and customer impact, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Customer Service Skills
As a Customer Care Associate, your ability to deliver excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved service delivery.
✨Familiarise Yourself with Key Metrics
Iron Mountain uses key performance indicators (KPIs) to drive decisions. Brush up on relevant metrics in customer service and be ready to discuss how you've used data to improve performance in previous roles.
✨Prepare for Collaborative Scenarios
Collaboration is key in this role. Think of instances where you've worked with cross-functional teams to achieve goals. Be ready to share these experiences and highlight your communication and influencing skills.