At a Glance
- Tasks: Manage Apple and Windows devices, ensuring security and optimal performance.
- Company: Join Iron Mountain's innovative IT team in a fully remote role.
- Benefits: Enjoy competitive pay, flexible work options, and comprehensive health plans.
- Other info: Embrace a dynamic environment with opportunities for career growth.
- Why this job: Make an impact by enhancing user experience with cutting-edge technology.
- Qualifications: Experience with macOS, iOS, and strong scripting skills required.
The predicted salary is between 50000 - 65000 € per year.
Iron Mountain is seeking a skilled and experienced Desktop Systems Engineer to join our Information Technology team. In this role, you will be responsible for the lifecycle management, compliance, functionality, and security of our Apple ecosystem and Windows endpoints, specifically covering macOS, iOS, and iPadOS devices. You will act as a subject matter expert, offering deep technical support, managing vulnerabilities, and driving the automated deployment and maintenance of our Mac fleet to ensure an exceptional user experience.
What You'll Do (Responsibilities)
- Endpoint Lifecycle & Configuration Management: Manage the entire software and hardware lifecycle for Apple devices. This includes designing and maintaining a zero-touch deployment strategy using Apple Business Manager and Kandji, building custom software packages (.pkg, .dmg), and curating a Self-Service application catalog.
- Vulnerability, Patching & Compliance: Proactively manage security vulnerabilities, system hardening (CIS benchmarks), and operating system/application patching across the Mac fleet in line with company SLAs to ensure minimal disruption to users.
- Automation & Infrastructure Support: Utilize scripting languages (Bash, Zsh, Python) to automate repetitive tasks and streamline processes. Collaborate with the global team to optimize our MDM infrastructure (Kandji) and oversee Managed Apple IDs.
- Technical Support & Troubleshooting: Diagnose, track, and resolve complex performance and compatibility issues across macOS platforms. Provide prompt, expert support via ticket queues within established SLAs, and escalate issues with partners like Apple as needed.
- Cross-Platform & Secure Environment Support: Provide similar systems engineering support for Windows devices and operate effectively in secure environments requiring security clearance.
What You'll Bring (Skills & Qualifications)
- Professional Experience: Relevant experience as a Systems Engineer alongside of experience as a Support Engineer, preferably within a large corporate environment managing a large fleet (1000+) of Mac devices.
- Technical & MDM Expertise: In-depth knowledge of macOS, iOS, and iPadOS system internals. Hands-on experience with modern MDM solutions is required, with expert-level knowledge of Kandji highly preferred (experience with Jamf Pro or Workspace ONE is also valuable).
- Tools & Automation: Strong scripting skills for automation using Bash, Zsh, and/or Python. Practical experience with Apple Business Manager (ADE/DEP, VPP), Tanium management tools, and ITSM platforms like ServiceNow.
- Problem-Solving & Collaboration: Proven ability as an innovative thinker and creative problem-solver who can build effective working relationships within a global, collaborative team environment.
- Education & Certifications: A Bachelor’s degree or equivalent experience (Apple Certifications are highly valued). Non-traditional and neurodiversity learners and thinkers are warmly welcome.
- Security & Communication Requirements: Excellent written and oral communication skills in English. Candidates must be eligible or approved for UK Government security clearance.
What We Offer (Benefits)
- Location: 100% Remote (UK-based). Candidates must be located in the UK and maintain the flexibility to travel to Iron Mountain Warehouses or Offices if specific project requirements arise.
- Compensation: Competitive compensation and benefits aligned with your professional experience.
- Work-Life Balance: Flexible work options to support a healthy work-life balance alongside paid time off and holiday allowances.
- Health & Wellness: Comprehensive health, wellness, and retirement plans.
- Career Growth: Continuous learning opportunities and pathways for professional development within a global organization.
Desktop Systems Engineer - remote in City of London employer: Iron Mountain
Iron Mountain is an exceptional employer that prioritises employee well-being and professional growth, offering a fully remote Desktop Systems Engineer role that allows for flexibility and work-life balance. With competitive compensation, comprehensive health benefits, and a commitment to continuous learning, employees are empowered to thrive in a collaborative environment while managing cutting-edge technology across a global network. The company values diversity and innovation, making it an ideal place for those seeking meaningful and rewarding employment in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Systems Engineer - remote in City of London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at tech meetups. We all know that sometimes it’s not just what you know, but who you know that can land you that interview.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and scripts. This gives potential employers a taste of what you can do, especially for a tech role like Desktop Systems Engineer.
✨Tip Number 3
Prepare for the technical interview! Brush up on your scripting languages and be ready to solve problems on the spot. We recommend practicing common scenarios you might face in the role, especially around macOS and MDM solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Desktop Systems Engineer - remote in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Systems Engineer role. Highlight your experience with macOS, iOS, and iPadOS, and don’t forget to mention any relevant scripting skills you have. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with our needs. Be sure to mention your experience with MDM solutions like Kandji, as that’s a big plus for us.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in the past. We love innovative thinkers, so share specific instances where you’ve used your technical expertise to solve problems or improve processes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Iron Mountain!
How to prepare for a job interview at Iron Mountain
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, iOS, and iPadOS. Be ready to discuss specific features, functionalities, and any recent updates. Iron Mountain will be looking for someone who can demonstrate a deep understanding of the Apple ecosystem.
✨Show Off Your Automation Skills
Prepare to talk about your experience with scripting languages like Bash, Zsh, or Python. Have examples ready of how you've used automation to streamline processes in previous roles. This will show that you can bring efficiency to their team.
✨Demonstrate Problem-Solving Prowess
Think of a few complex issues you've resolved in the past, especially related to performance or compatibility on macOS platforms. Be ready to walk through your thought process and the steps you took to find a solution. This will highlight your troubleshooting skills.
✨Be Ready for Collaboration Questions
Iron Mountain values teamwork, so expect questions about how you've worked with global teams in the past. Prepare examples that showcase your ability to build relationships and collaborate effectively, especially in a remote setting.
