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- Tasks: Act as the super BA, linking business needs with ServiceNow's power.
- Company: Join Iron Mountain Data Centers, a leader in service management.
- Benefits: Enjoy remote work, competitive pay, and great health benefits.
- Why this job: Drive innovation and make a real impact in service management.
- Qualifications: Experience with ServiceNow or similar platforms; strong analytical skills.
- Other info: Flexible work options and opportunities for professional growth.
The predicted salary is between 28800 - 48000 £ per year.
Iron Mountain Data Centers is seeking a proactive and effective ServiceNow Business Analyst to join our Service Management team. In this role, you are not just gathering requirements—you are the "super BA" acting as the essential link between business needs and the full power of the ServiceNow platform. You will work closely with our Platform Architect to lead the strategic evolution of our functional designs. This role is 100% remote for candidates based in the UK, Hungary, or Poland.
What You'll Do (Responsibilities)
- Requirements Management: Manage the complete requirements lifecycle—from elicitation and functional specification to technical design alignment and final validation. You will capture and simplify business requirements directly within ServiceNow and curate a prioritized product backlog.
- Process Improvement & Platform Strategy: Proactively analyze current processes to address inefficiencies and design optimal future-state workflows that utilize automation. You will collaborate with the Platform Architect to transform long-term strategy into actionable user stories.
- Stakeholder Liaison & Leadership: Serve as the primary liaison between business and development teams, ensuring all parties agree on acceptance criteria. You will also act as a Scrum Master or core contributor, driving cross-functional collaboration and facilitating negotiations to resolve issues.
- Platform Advocacy: Serve as the Subject Matter Expert (SME) for all active modules and identify in-platform enhancements to improve user experience and ensure adherence to documented processes.
What You'll Bring (Skills & Qualifications)
- Experience: Proven experience on ServiceNow, Salesforce, or similar building management systems/CRM. Experience in the data center or REIT industry is preferred.
- Technical Expertise: Proficiency with the ServiceNow platform and Enterprise product suite, along with knowledge of the ITIL service management framework.
- Agile Proficiency: Solid experience with Agile/Scrum methodologies, including project ceremonies and artifacts.
- Analytical Skills: Exceptional critical thinking and structured problem-solving skills, with a proven ability to perform impact, gap, and cost/benefit analyses.
- Communication: Excellent technical writing and verbal communication skills; able to articulate complex concepts to both technical and executive audiences.
- Education/Certifications: A Bachelor’s degree in Engineering, IT/IS, or a related field (or professional certification). A ServiceNow System Administration Certification is highly desired.
What We Offer (Benefits)
- Location: 100% remote role from UK, Hungary or Poland
- Competitive Compensation: Salary and benefits aligned with your experience.
- Work-Life Balance: Flexible work options and alternative work arrangements to support your personal needs.
- Health & Wellness: Comprehensive health, wellness, and retirement plans.
- Growth: Opportunities for continuous learning and professional growth within a global organization.
Ready to Join Iron Mountain? If you are a strategic thinker ready to drive the future of service management and automation, we want to hear from you. Apply today to join a team that values innovation, collaboration, and professional excellence!
Business Analyst employer: Iron Mountain
Contact Detail:
Iron Mountain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills as a Business Analyst align with their needs, especially around ServiceNow and process improvement.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role. Highlight your analytical skills and any relevant projects you've worked on that demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of a ServiceNow Business Analyst. Highlight your experience with ServiceNow and any relevant projects that showcase your skills in requirements management and process improvement.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your analytical skills and how you've successfully acted as a liaison between business and development teams in the past.
Showcase Your Agile Experience: Since this role involves Agile methodologies, be sure to highlight your experience with Scrum ceremonies and how you've contributed to cross-functional collaboration. This will show us that you can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Iron Mountain
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in the ServiceNow platform. Brush up on its features, functionalities, and how it can be leveraged to meet business needs. Being able to discuss specific use cases or enhancements will show that you’re not just familiar with the tool, but that you can truly advocate for its capabilities.
✨Master the Art of Requirements Gathering
Prepare to demonstrate your skills in managing the requirements lifecycle. Think of examples where you’ve successfully elicited, documented, and validated requirements. Be ready to discuss how you prioritise a product backlog and ensure alignment with technical designs—this is key for the role!
✨Showcase Your Process Improvement Skills
Come equipped with examples of how you’ve identified inefficiencies in processes and designed optimal workflows. Highlight any experience you have with automation and how it has improved user experience. This will resonate well with the team’s focus on process improvement and platform strategy.
✨Communicate Like a Pro
Since you’ll be liaising between business and development teams, practice articulating complex concepts clearly. Prepare to explain your thought process during problem-solving scenarios and how you’ve facilitated negotiations in past roles. Strong communication skills are essential for this position!
