At a Glance
- Tasks: Manage Apple and Windows devices, ensuring security and optimal performance.
- Company: Join Iron Mountain's innovative IT team in a fully remote role.
- Benefits: Enjoy competitive pay, flexible work options, and comprehensive health plans.
- Other info: Embrace a dynamic environment with opportunities for continuous learning.
- Why this job: Make an impact by enhancing user experience with cutting-edge technology.
- Qualifications: Experience with macOS, iOS, and strong scripting skills required.
The predicted salary is between 50000 - 65000 € per year.
Iron Mountain is seeking a skilled and experienced Desktop Systems Engineer to join our Information Technology team. In this role, you will be responsible for the lifecycle management, compliance, functionality, and security of our Apple ecosystem and Windows endpoints, specifically covering macOS, iOS, and iPadOS devices. You will act as a subject matter expert, offering deep technical support, managing vulnerabilities, and driving the automated deployment and maintenance of our Mac fleet to ensure an exceptional user experience.
What You'll Do (Responsibilities)
- Endpoint Lifecycle & Configuration Management: Manage the entire software and hardware lifecycle for Apple devices. This includes designing and maintaining a zero-touch deployment strategy using Apple Business Manager and Kandji, building custom software packages (.pkg, .dmg), and curating a Self-Service application catalog.
- Vulnerability, Patching & Compliance: Proactively manage security vulnerabilities, system hardening (CIS benchmarks), and operating system/application patching across the Mac fleet in line with company SLAs to ensure minimal disruption to users.
- Automation & Infrastructure Support: Utilize scripting languages (Bash, Zsh, Python) to automate repetitive tasks and streamline processes. Collaborate with the global team to optimize our MDM infrastructure (Kandji) and oversee Managed Apple IDs.
- Technical Support & Troubleshooting: Diagnose, track, and resolve complex performance and compatibility issues across macOS platforms. Provide prompt, expert support via ticket queues within established SLAs, and escalate issues with partners like Apple as needed.
- Cross-Platform & Secure Environment Support: Provide similar systems engineering support for Windows devices and operate effectively in secure environments requiring security clearance.
What You'll Bring (Skills & Qualifications)
- Professional Experience: Relevant experience as a Systems Engineer alongside of experience as a Support Engineer, preferably within a large corporate environment managing a large fleet (1000+) of Mac devices.
- Technical & MDM Expertise: In-depth knowledge of macOS, iOS, and iPadOS system internals. Hands-on experience with modern MDM solutions is required, with expert-level knowledge of Kandji highly preferred (experience with Jamf Pro or Workspace ONE is also valuable).
- Tools & Automation: Strong scripting skills for automation using Bash, Zsh, and/or Python. Practical experience with Apple Business Manager (ADE/DEP, VPP), Tanium management tools, and ITSM platforms like ServiceNow.
- Problem-Solving & Collaboration: Proven ability as an innovative thinker and creative problem-solver who can build effective working relationships within a global, collaborative team environment.
- Education & Certifications: A Bachelor’s degree or equivalent experience (Apple Certifications are highly valued). Non-traditional and neurodiversity learners and thinkers are warmly welcome.
- Security & Communication Requirements: Excellent written and oral communication skills in English. Candidates must be eligible or approved for UK Government security clearance.
What We Offer (Benefits)
- Location: 100% Remote (UK-based). Candidates must be located in the UK and maintain the flexibility to travel to Iron Mountain Warehouses or Offices if specific project requirements arise.
- Compensation: Competitive compensation and benefits aligned with your professional experience.
- Work-Life Balance: Flexible work options to support a healthy work-life balance alongside paid time off and holiday allowances.
- Health & Wellness: Comprehensive health, wellness, and retirement plans.
- Career Growth: Continuous learning opportunities and pathways for professional development within a global organization.
Desktop Systems Engineer - remote in Bury employer: Iron Mountain
Iron Mountain is an exceptional employer that prioritises employee well-being and professional growth, offering a fully remote Desktop Systems Engineer role that allows for flexibility and work-life balance. With competitive compensation, comprehensive health benefits, and a commitment to continuous learning, employees are empowered to thrive in a collaborative environment while managing cutting-edge technology across a global network. The company values diversity and innovation, making it an ideal place for those seeking meaningful and rewarding employment in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Systems Engineer - remote in Bury
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at tech meetups. We all know that sometimes it’s not just what you know, but who you know that can land you that interview.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and scripts. This gives potential employers a taste of what you can do, especially for a tech role like Desktop Systems Engineer.
✨Tip Number 3
Prepare for the technical interview! Brush up on your scripting languages and be ready to solve problems on the spot. We recommend practicing common scenarios you might face in the role, especially around macOS and MDM solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Desktop Systems Engineer - remote in Bury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Systems Engineer role. Highlight your experience with macOS, iOS, and iPadOS, and don’t forget to mention any relevant MDM tools like Kandji or Jamf Pro.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with what we’re looking for. Keep it concise but impactful!
Show Off Your Technical Skills:In your application, be sure to showcase your scripting skills and any experience with automation. We love candidates who can demonstrate their technical expertise in Bash, Zsh, or Python.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Iron Mountain
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, iOS, and iPadOS. Be ready to discuss specific features, troubleshooting techniques, and your experience with MDM solutions like Kandji. The more you can demonstrate your expertise, the better!
✨Showcase Your Automation Skills
Prepare to talk about your scripting experience with Bash, Zsh, or Python. Have examples ready that illustrate how you've automated tasks in the past. This will show that you can streamline processes and improve efficiency, which is key for this role.
✨Understand the Company’s Needs
Research Iron Mountain and understand their IT environment and challenges. Tailor your answers to show how your skills can specifically address their needs, especially regarding endpoint management and security compliance.
✨Practice Problem-Solving Scenarios
Be ready to tackle hypothetical scenarios related to technical support and troubleshooting. Think through how you would diagnose and resolve issues across macOS platforms, as well as how you would collaborate with global teams to find solutions.
