At a Glance
- Tasks: Manage Apple and Windows devices, ensuring security and optimal performance.
- Company: Join Iron Mountain's innovative IT team in a fully remote role.
- Benefits: Enjoy competitive pay, flexible work options, and comprehensive health plans.
- Other info: Embrace a culture of continuous learning and career growth.
- Why this job: Make an impact by enhancing user experience with cutting-edge technology.
- Qualifications: Experience with macOS, iOS, and strong scripting skills required.
The predicted salary is between 50000 - 65000 € per year.
Iron Mountain is seeking a skilled and experienced Desktop Systems Engineer to join our Information Technology team. In this role, you will be responsible for the lifecycle management, compliance, functionality, and security of our Apple ecosystem and Windows endpoints, specifically covering macOS, iOS, and iPadOS devices. You will act as a subject matter expert, offering deep technical support, managing vulnerabilities, and driving the automated deployment and maintenance of our Mac fleet to ensure an exceptional user experience.
What You'll Do (Responsibilities)
- Endpoint Lifecycle & Configuration Management: Manage the entire software and hardware lifecycle for Apple devices. This includes designing and maintaining a zero-touch deployment strategy using Apple Business Manager and Kandji, building custom software packages (.pkg, .dmg), and curating a Self-Service application catalog.
- Vulnerability, Patching & Compliance: Proactively manage security vulnerabilities, system hardening (CIS benchmarks), and operating system/application patching across the Mac fleet in line with company SLAs to ensure minimal disruption to users.
- Automation & Infrastructure Support: Utilize scripting languages (Bash, Zsh, Python) to automate repetitive tasks and streamline processes. Collaborate with the global team to optimize our MDM infrastructure (Kandji) and oversee Managed Apple IDs.
- Technical Support & Troubleshooting: Diagnose, track, and resolve complex performance and compatibility issues across macOS platforms. Provide prompt, expert support via ticket queues within established SLAs, and escalate issues with partners like Apple as needed.
- Cross-Platform & Secure Environment Support: Provide similar systems engineering support for Windows devices and operate effectively in secure environments requiring security clearance.
What You'll Bring (Skills & Qualifications)
- Professional Experience: Relevant experience as a Systems Engineer alongside of experience as a Support Engineer, preferably within a large corporate environment managing a large fleet (1000+) of Mac devices.
- Technical & MDM Expertise: In-depth knowledge of macOS, iOS, and iPadOS system internals. Hands-on experience with modern MDM solutions is required, with expert-level knowledge of Kandji highly preferred (experience with Jamf Pro or Workspace ONE is also valuable).
- Tools & Automation: Strong scripting skills for automation using Bash, Zsh, and/or Python. Practical experience with Apple Business Manager (ADE/DEP, VPP), Tanium management tools, and ITSM platforms like ServiceNow.
- Problem-Solving & Collaboration: Proven ability as an innovative thinker and creative problem-solver who can build effective working relationships within a global, collaborative team environment.
- Education & Certifications: A Bachelor’s degree or equivalent experience (Apple Certifications are highly valued). Non-traditional and neurodiversity learners and thinkers are warmly welcome.
- Security & Communication Requirements: Excellent written and oral communication skills in English. Candidates must be eligible or approved for UK Government security clearance.
What We Offer (Benefits)
- Location: 100% Remote (UK-based). Candidates must be located in the UK and maintain the flexibility to travel to Iron Mountain Warehouses or Offices if specific project requirements arise.
- Compensation: Competitive compensation and benefits aligned with your professional experience.
- Work-Life Balance: Flexible work options to support a healthy work-life balance alongside paid time off and holiday allowances.
- Health & Wellness: Comprehensive health, wellness, and retirement plans.
- Career Growth: Continuous learning opportunities and pathways for professional development within a global organization.
Desktop Systems Engineer - remote in Altrincham employer: Iron Mountain
Iron Mountain is an exceptional employer that prioritises employee well-being and professional growth, offering a fully remote work environment for the Desktop Systems Engineer role. With competitive compensation, flexible work options, and comprehensive health and wellness benefits, employees are supported in achieving a healthy work-life balance. The company fosters a collaborative culture that encourages continuous learning and development, making it an ideal place for those seeking meaningful and rewarding careers in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Systems Engineer - remote in Altrincham
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Desktop Systems Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your scripting projects or any automation you've done. This gives potential employers a taste of what you can bring to the table, especially with your expertise in macOS and MDM solutions.
✨Tip Number 3
Prepare for those interviews! Brush up on common technical questions related to Apple ecosystems and Windows support. We recommend practicing with a friend or using mock interview platforms to get comfortable with the format.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Desktop Systems Engineer - remote in Altrincham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Systems Engineer role. Highlight your experience with macOS, iOS, and iPadOS, and don’t forget to mention any relevant scripting skills you have. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with our needs. Be sure to mention your experience with MDM solutions like Kandji, as that’s a big plus for us.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in the past. We love innovative thinkers, so share specific instances where you’ve used your technical expertise to solve problems or improve processes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Iron Mountain!
How to prepare for a job interview at Iron Mountain
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, iOS, and iPadOS. Be ready to discuss specific features, troubleshooting techniques, and your experience with MDM solutions like Kandji. The more you can demonstrate your expertise, the better!
✨Showcase Your Automation Skills
Prepare to talk about your scripting experience with Bash, Zsh, or Python. Have examples ready that illustrate how you've automated tasks in the past. This will show that you can streamline processes and improve efficiency, which is key for this role.
✨Understand the Company’s Needs
Research Iron Mountain and understand their IT environment and challenges. Tailor your answers to show how your skills can specifically address their needs, especially regarding endpoint management and security compliance.
✨Practice Problem-Solving Scenarios
Be ready to tackle hypothetical scenarios related to technical support and troubleshooting. Think through how you would diagnose and resolve issues across macOS platforms, as well as how you would collaborate with global teams to find solutions.
