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- Tasks: Lead the evolution of ServiceNow solutions and improve business processes.
- Company: Join Iron Mountain, a leader in sustainable information management.
- Benefits: Remote work, competitive salary, flexible hours, and health benefits.
- Why this job: Be a key player in transforming service management and making a real impact.
- Qualifications: Experience with ServiceNow or similar platforms; strong analytical and communication skills.
- Other info: Great opportunities for growth in a supportive, innovative environment.
The predicted salary is between 36000 - 60000 £ per year.
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.
Job Summary: Iron Mountain Data Centers is seeking a proactive and effective ServiceNow Business Analyst to join our Service Management team. In this role, you are not just gathering requirements-you are the "super BA" acting as the essential link between business needs and the full power of the ServiceNow platform. You will work closely with our Platform Architect to lead the strategic evolution of our functional designs. This role is 100% remote for candidates based in the UK, Hungary, or Poland.
What You’ll Do (Responsibilities)
- Requirements Management: Manage the complete requirements lifecycle-from elicitation and functional specification to technical design alignment and final validation. You will capture and simplify business requirements directly within ServiceNow and curate a prioritized product backlog.
- Process Improvement & Platform Strategy: Proactively analyze current processes to address inefficiencies and design optimal future-state workflows that utilize automation. You will collaborate with the Platform Architect to transform long-term strategy into actionable user stories.
- Stakeholder Liaison & Leadership: Serve as the primary liaison between business and development teams, ensuring all parties agree on acceptance criteria. You will also act as a Scrum Master or core contributor, driving cross-functional collaboration and facilitating negotiations to resolve issues.
- Platform Advocacy: Serve as the Subject Matter Expert (SME) for all active modules and identify in-platform enhancements to improve user experience and ensure adherence to documented processes.
What You’ll Bring (Skills & Qualifications)
- Experience: Proven experience on ServiceNow, Salesforce, or similar building management systems/CRM. Experience in the data center or REIT industry is preferred.
- Technical Expertise: Proficiency with the ServiceNow platform and Enterprise product suite, along with knowledge of the ITIL service management framework.
- Agile Proficiency: Solid experience with Agile/Scrum methodologies, including project ceremonies and artifacts.
- Analytical Skills: Exceptional critical thinking and structured problem-solving skills, with a proven ability to perform impact, gap, and cost/benefit analyses.
- Communication: Excellent technical writing and verbal communication skills; able to articulate complex concepts to both technical and executive audiences.
- Education/Certifications: A Bachelor’s degree in Engineering, IT/IS, or a related field (or professional certification). A ServiceNow System Administration Certification is highly desired.
What We Offer (Benefits)
- Location: 100% remote role from UK, Hungary or Poland
- Competitive Compensation: Salary and benefits aligned with your experience.
- Work-Life Balance: Flexible work options and alternative work arrangements to support your personal needs.
- Health & Wellness: Comprehensive health, wellness, and retirement plans.
- Growth: Opportunities for continuous learning and professional growth within a global organization.
Ready to Join Iron Mountain? If you are a strategic thinker ready to drive the future of service management and automation, we want to hear from you. Apply today to join a team that values innovation, collaboration, and professional excellence.
Business Analyst in Slough employer: Iron Mountain Incorporated
Contact Detail:
Iron Mountain Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst in Slough
✨Tip Number 1
Network like a pro! Reach out to current employees at Iron Mountain on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role as a Business Analyst.
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow knowledge. Be ready to discuss how you've used it in past roles and how you can leverage it to improve processes at Iron Mountain.
✨Tip Number 3
Showcase your analytical skills during interviews. Bring examples of how you've tackled complex problems in previous jobs, especially those related to data management or process improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Iron Mountain team.
We think you need these skills to ace Business Analyst in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Analyst role. Highlight your experience with ServiceNow and any relevant projects that showcase your analytical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Don’t forget to mention your interest in working remotely and how you can contribute to our growth story.
Showcase Your Communication Skills: As a Business Analyst, communication is key. In your application, demonstrate your ability to articulate complex ideas clearly. Whether it's through your CV or cover letter, we want to see your knack for effective communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Iron Mountain!
How to prepare for a job interview at Iron Mountain Incorporated
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Understand its functionalities and how it can be leveraged for business needs. Be ready to discuss specific examples of how you've used it in past roles or how you would approach certain scenarios.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical thinking and problem-solving abilities. Think of examples where you've identified inefficiencies and proposed solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Communicate Like a Pro
Since you'll be liaising between technical and non-technical teams, practice articulating complex concepts in simple terms. You might want to prepare a few examples of how you've successfully communicated with different stakeholders in the past.
✨Emphasise Your Agile Experience
As this role involves Agile methodologies, be ready to discuss your experience with Scrum ceremonies and how you've contributed to Agile projects. Highlight any specific tools or techniques you've used to facilitate collaboration and drive project success.
