At a Glance
- Tasks: Manage customer accounts and ensure timely payments while working flexibly.
- Company: Join a supportive team at a leading company focused on customer excellence.
- Benefits: Enjoy competitive pay, hybrid work options, and generous leave.
- Other info: Great career growth opportunities and a focus on employee well-being.
- Why this job: Make a real difference in customer relationships and financial outcomes.
- Qualifications: Experience in credit control and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Excellence Credit Controller will join our Cash Collection team. This is a part-time role, 24 hours a week with flexibility in working hours. After probation, you may work from home up to four days a week.
What You’ll Do
- Execute timely reminder actions (telephone calls, dunning letters, etc.) according to weekly objectives and accurately maintain up-to-date customer and account records for the allocated portfolio.
- Manage complex case work by proactively reaching out to customers in arrears, understanding their situation, and focusing on the collection of older debt (30–120+ days old).
- Utilise the Oracle Cloud Collection Module and other available tools effectively to ensure prompt and efficient resolution of invoice queries and disputes, leading to timely payments.
- Collaborate with the Credit Manager on complex disputes that may require escalation to the Disputes Resolution Team.
- Provide all required data for daily, monthly, internal, and external reporting requirements to the Credit Manager as per the agreed timetable.
What You’ll Bring
- Proven track record of experience within a large-value Commercial Credit Control environment, or relatable.
- Strong knowledge of the end-to-end dunning process and using credit collection tools like the Oracle Cloud Collection Module or similar systems.
- Proven ability in chasing historical debt (30–120+ days old) and resolving problem debt while performing under pressure to meet tight deadlines.
- Excellent verbal and written communication skills with a professional telephone manner for building productive internal and external customer relationships.
What’s in it for you?
- Consistent schedule: Monday to Friday, 8:30am–5pm.
- Competitive salary rewarding your expertise and dedication.
- Hybrid working: once probation is complete, split your time between the office and home.
- Generous leave: 23 days annual leave plus bank holidays, increasing with length of service.
- Your well-being first: Private Medical Insurance and a confidential Employee Assistance Program for you and your family.
- Secure your future: generous pension scheme with 6.5% employer contribution, plus life assurance covering four times your annual salary.
- Perks for your lifestyle: voluntary benefits such as Dental Insurance, Bike-to-Work scheme, fitness membership discounts, and Electric Vehicle Scheme.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com.
Customer Excellence Credit Controller (Part Time) in Livingston employer: Iron Mountain Incorporated
Join a dynamic team as a Customer Excellence Credit Controller, where flexibility and work-life balance are prioritised. With a competitive salary, generous leave, and a strong focus on employee well-being, you will thrive in a supportive environment that encourages professional growth and offers unique benefits like hybrid working and a comprehensive pension scheme. This role not only allows you to make a meaningful impact on customer relationships but also provides the opportunity to develop your skills within a large, reputable organisation.
Contact Details:
Iron Mountain Incorporated Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Excellence Credit Controller (Part Time) in Livingston
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
✨Get Involved in Financial Societies
Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
✨Use LinkedIn for Hidden Gems
Keep an eye on LinkedIn for part-time opportunities at banks, specifically targeting roles like customer service or administrative support. Companies like Iron Mountain Incorporated often post openings there first, so be on the lookout and don’t forget to engage with their content!
✨Showcase Your Skills Directly
When applying for a part-time role, consider creating a simple portfolio that highlights your finance-related skills or projects. Whether it's a personal finance blog, a financial analysis you've done, or any relevant coursework, having this ready can impress hiring managers at Iron Mountain Incorporated.
We think you need these skills to ace Customer Excellence Credit Controller (Part Time) in Livingston
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at Iron Mountain Incorporated and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at Iron Mountain Incorporated. A little light-heartedness can go a long way!
How to prepare for a job interview at Iron Mountain Incorporated
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
