Customer Excellence Credit Controller in Livingston

Customer Excellence Credit Controller

Responsibilities

• Execute timely reminder actions (telephone calls, dunning letters, etc.) according to weekly objectives and accurately maintain up-to-date customer and account records for your allocated portfolio.
• Manage complex case work by proactively reaching out to customers in arrears, understanding their situation, and focusing on the collection of older debt (30–120+ days old).
• Utilise the Oracle Cloud Collection Module and other available tools effectively to ensure prompt and efficient resolution of invoice queries and disputes, leading to timely payments.
• Collaborate with the Credit Manager on complex disputes that may require escalation to the Disputes Resolution Team.
• Provide all required data for daily, monthly, internal, and external reporting requirements to the Credit Manager as per the agreed timetable.

Qualifications

• Proven track record of experience within a large-value Commercial Credit Control environment, or comparable experience.
• Strong knowledge of the end-to-end dunning process and using credit collection tools like the Oracle Cloud Collection Module or similar systems.
• Proven ability in chasing historical debt (30–120+ days old) and resolving problem debt while performing under pressure to meet tight deadlines.
• Excellent verbal and written communication skills with a professional telephone manner for building productive internal and external customer relationships.

Benefits

• Consistent Schedule: Monday to Friday, with operational hours between 8:30am and 5pm.
• Competitive Salary.
• Hybrid working: After probation, split your time between the office and home.
• Generous leave: 23 days annual leave plus bank holidays, increasing with length of service.
• Private Medical Insurance and a confidential Employee Assistance Program (EAP) for you and your family.
• Generous pension scheme with Iron Mountain contributing 6.5% and Life Assurance covering four times your annual salary.
• Optional benefits including Dental Insurance, a Bike‑to‑Work scheme, fitness membership discounts, and an Electric Vehicle Scheme.

We celebrate diversity and are an equal‑opportunity employer. If you have a physical or mental disability that requires special accommodations, please send an email to accommodationrequest@ironmountain.com. See the Equal Employment Opportunity Supplement for more information.