Customer Experience Advisor (Fixed Term Contract) in Farnborough

At iRock School of Music, we’re on a mission to transform the way children experience music education. Through high-energy, band-based sessions in primary schools across the UK, we give thousands of children each week the chance to play, perform, and feel part of something bigger. Our team of passionate musicians and educators don’t just teach, they inspire confidence, nurture creativity, and create unforgettable moments for every child they work with.

Are you a customer-focused communicator with a passion for helping people and making a difference? We are looking for a friendly and organised Customer Experience Adviser to join our Farnborough-based office team on a 1-month fixed-term contract. This is a fantastic opportunity for someone who enjoys delivering exceptional customer service and wants to gain experience within a fast-paced and purpose-driven organisation.

In this role, you’ll be the first point of contact for parents, schools, and stakeholders delivering excellent support over the phone and email. If you love problem-solving, enjoy a fast-paced environment, and are motivated by creating amazing experiences for others, this could be the perfect opportunity for you.

• Deliver exceptional customer service by phone and email
• Respond to enquiries efficiently and accurately
• Manage your own workload and prioritise tasks effectively
• Build positive relationships with parents, schools, and internal teams
• Maintain accurate records and data entry in our CRM system
• Confidently manage customer concerns or complaints with calm, solution-focused communication
• Be a proud ambassador for iRock’s values in every interaction

• 1–2 years of experience in customer service and/or administration
• Excellent verbal and written communication skills
• A calm, patient, and professional approach to customer care
• High attention to detail and confidence handling data
• Self-motivated with strong time-management and organisational skills
• A team player with the ability to work independently when needed
• A positive, can-do attitude with a genuine desire to help others

• A full-time, 1-month fixed-term role based in our Farnborough office
• Pro rata holiday entitlement plus recognised bank holidays
• Company-wide bonus scheme
• Health and wellbeing package
• Opportunities for professional growth and development
• Regular team socials, including our annual company conference
• Employee referral bonus scheme

This role requires the applicant to be a UK national or be resident in the UK with a right to work visa already in place. iRock embraces diversity and equal opportunity. We are committed to fair treatment; therefore, every candidate will be assessed only in accordance with their merits, qualifications, and ability to perform the duties of the job. We are committed to safeguarding and promoting the welfare of children.