At a Glance
- Tasks: Lead customer care strategy and operations across EMEA, driving satisfaction and service quality.
- Company: Join iRobot UK Ltd., a leader in innovative technology and customer service.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of customer care.
- Other info: Be part of a dynamic team focused on excellence and growth.
- Why this job: Make a real impact by championing digital transformation and AI in customer service.
- Qualifications: Proven leadership experience in customer care and a passion for innovation.
The predicted salary is between 70000 - 90000 £ per year.
iRobot UK Ltd. seeks a Director, EMEA Customer Care to lead regional customer care strategy and operations across multiple countries. You will drive customer satisfaction, service quality, and cost performance while shaping the regional roadmap in collaboration with Product, Engineering and Global teams.
You will build and mentor a high-performing leadership team, champion digital transformation and AI-enabled service capabilities, and ensure scalable, customer-centric service delivery across.
EMEA Customer Care Director: Lead Strategy & Service Excellence employer: iRobot UK Ltd.
iRobot UK Ltd. is an exceptional employer that prioritises innovation and employee development, making it a fantastic place for those looking to lead in customer care strategy. With a strong focus on digital transformation and a collaborative work culture, employees are empowered to drive meaningful change while enjoying opportunities for professional growth. Located in the vibrant UK market, iRobot offers a dynamic environment where your contributions directly impact customer satisfaction and service excellence.
