At a Glance
- Tasks: Lead EMEA Customer Care operations, shaping strategy and enhancing customer experience.
- Company: Join iRobot, a leader in innovative home technology.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on innovation and excellence.
- Why this job: Drive digital transformation and make a real impact on customer service excellence.
- Qualifications: Proven leadership in customer care and strong strategic thinking skills.
The predicted salary is between 80000 - 120000 £ per year.
iRobot is seeking a Director, EMEA Customer Care to lead operations across the region, shaping service strategy, customer experience, and cost-efficient delivery. You will oversee contact center, repair, service partners, warranties, and budget performance while partnering across Product, Engineering and Global Customer Care teams. You will build a high-performing leadership team, drive digital transformation and AI-enabled service capabilities, and represent EMEA in executive reviews.
EMEA Director, Customer Care & Service Excellence in London employer: iRobot Corporation
iRobot is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for professionals looking to make a significant impact in the customer care sector. With a strong focus on employee growth and development, you will have access to cutting-edge technology and resources, enabling you to lead transformative initiatives in a dynamic EMEA market. The company's commitment to work-life balance and a supportive environment ensures that you can thrive both personally and professionally.
