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For Companies At a Glance
- Tasks: Manage key customer relationships and ensure top-notch service delivery.
- Company: Dynamic logistics company focused on customer satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be the go-to person for customers and drive account success in a fast-paced environment.
- Qualifications: Experience in customer account management and strong communication skills.
- Other info: Join a supportive team with a focus on collaboration and career development.
The predicted salary is between 36000 - 60000 £ per year.
The Customer Account Manager is responsible for managing and developing key customer relationships, ensuring high levels of service delivery, and acting as the main point of contact between customers and internal operations. The role focuses on customer retention, service performance, and identifying opportunities for account growth within the haulage and logistics sector.
Key Responsibilities
- Customer Relationship Management
- Act as the primary point of contact for allocated internal and external customer accounts
- Build and maintain strong, long-term customer relationships
- Ensure customer requirements and service level agreements (SLAs) are fully understood and met
- Handle customer queries, service issues, and escalations in a professional and timely manner
- Account & Service Management
- Monitor daily and ongoing service performance for assigned accounts
- Liaise closely with transport planners and operations teams to ensure smooth delivery
- Proactively identify and resolve potential service issues before they impact the customer
- Track KPIs such as on-time delivery, claims, and service compliance
- Commercial & Account Development
- Support contract renewals, pricing discussions, and service reviews
- Identify opportunities for additional services, increased volumes, or improved efficiencies
- Assist with onboarding new customers and implementing new contracts
- Maintain accurate account records, pricing, and customer documentation
- Administration & Reporting
- Prepare regular customer performance reports and review meetings
- Maintain CRM systems and customer files accurately
- Ensure all customer communications and agreements are documented
Skills & Experience
- Essential
- Previous experience in customer account management, ideally within haulage, transport, or logistics
- Strong communication and relationship-building skills
- Ability to manage multiple accounts in a fast-paced environment
- Excellent problem-solving and organisational skills
- Confident working with transport management systems (TMS), CRM tools, and MS Office
- Desirable
- Knowledge of UK haulage operations and compliance
- Experience with service level agreements and contract management
- Commercial awareness and basic pricing knowledge
Personal Attributes
- Customer-focused with a proactive mindset
- Calm under pressure and solutions-oriented
- Professional, reliable, and detail-oriented
- Team player with the ability to work independently
Working Hours
Monday to Friday 8am – 4pm (with flexibility to support operational requirements)
Account Manager in Wednesbury employer: Irlam Associates
Contact Detail:
Irlam Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Wednesbury
✨Tip Number 1
Network like a pro! Get out there and connect with people in the haulage and logistics sector. Attend industry events, join relevant online groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practice common interview questions, especially around customer relationship management and problem-solving, so you can showcase your skills confidently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and reinforce your interest in the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Account Manager in Wednesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Account Manager. Highlight your experience in customer account management, especially in haulage or logistics, and showcase those strong communication skills we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer relationships and how you’ve successfully managed accounts in the past. Keep it engaging and relevant to the job description.
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve tackled service issues or improved efficiencies. We love seeing how you’ve proactively resolved challenges in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Irlam Associates
✨Know Your Customer Inside Out
Before the interview, research the company’s key customers and their needs. Understand the haulage and logistics sector well enough to discuss how you can enhance customer relationships and service delivery.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to proactively identify potential problems and your strategies for ensuring smooth operations.
✨Demonstrate Your Communication Prowess
Practice articulating your thoughts clearly and confidently. Since this role requires strong relationship-building skills, be ready to discuss how you’ve effectively communicated with clients and internal teams in previous roles.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of transport management systems (TMS) and CRM tools. Being able to discuss your experience with these systems will show that you’re prepared to hit the ground running.
