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- Tasks: Manage client relationships and oversee direct mail campaigns from start to finish.
- Company: Dynamic company in Stockport with a focus on client services.
- Benefits: Hybrid/remote work, competitive salary, and opportunities for professional growth.
- Why this job: Join a fast-paced team and make a real impact on client marketing strategies.
- Qualifications: Experience in client management and project coordination is essential.
- Other info: Great opportunity for career advancement in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Account Manager to join a busy Client Services team supporting the delivery of Direct Mail and transactional print campaigns.
As part of the frontline client team, you will act as the primary point of contact for your clients, ensuring all requirements are delivered efficiently, on time and to the highest quality standards. You will develop a strong understanding of your clients’ businesses, their industry drivers and become a trusted partner in supporting their marketing and communications activities. This role requires someone who thrives in a fast-paced, high-volume environment and has the ability to manage multiple production workflows while identifying opportunities to add commercial value.
Key Responsibilities- Develop and maintain strong relationships with key client stakeholders to manage expectations and deliver a value-added service.
- Deliver against client KPIs, SLAs and contractual targets.
- Build effective day-to-day client relationships, ensuring clear, timely and meaningful communication.
- Manage end-to-end production workflows, coordinating with clients and internal teams to ensure projects are delivered on time, within budget and to specification.
- Ensure quality procedures are followed throughout the full production cycle.
- Support preparation for client contract review meetings and identify opportunities for account development.
- Ensure all procurement activity aligns with commercial strategy and company guidelines.
- Deliver business and account objectives through adherence to established processes and systems.
- Proven ability to deliver against targets and service level agreements in a results-driven environment.
- Experience managing client briefs and change requests, both face-to-face and via email, from concept through to production.
- Knowledge of data, transactional and direct mail production processes.
- Understanding of DSA and Retail Postal Services.
- Strong understanding of data management and data processing principles.
- Experience working within transactional or direct mail print environments.
- Aware of data privacy regulations and relevant legislation.
- Understanding of financial promotion regulations and FCA standards is advantageous.
- Excellent written and verbal communication skills.
- Strong commercial awareness with the ability to identify opportunities for growth.
- Proven influencing and negotiation skills.
- Strong project management experience delivering projects on time and within budget.
- Ability to build and maintain strong client relationships.
- Proficient in Microsoft Office applications.
- Experience managing multi-element campaigns.
You are highly organised, commercially aware and confident managing multiple projects simultaneously. You enjoy working collaboratively with clients and internal teams to deliver high-quality marketing and communications campaigns. Your ability to manage relationships, coordinate complex production workflows and identify opportunities for improvement makes you a valuable partner to both clients and colleagues.
Account Manager in Stockport employer: Irlam Associates
Contact Detail:
Irlam Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Stockport
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Account Manager gig.
✨Tip Number 2
Practice your pitch! You never know when you'll get a chance to impress someone. Have a quick summary of your experience and skills ready to go, so you can showcase why you're the perfect fit for managing client relationships and delivering top-notch campaigns.
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way. It shows you're genuinely interested in the role and helps keep you on their radar as they make their decision.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out in the crowd. Plus, you’ll be one step closer to joining our awesome team!
We think you need these skills to ace Account Manager in Stockport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in managing client relationships and delivering projects on time, as these are key aspects of the job.
Showcase Your Skills: Don’t forget to emphasise your project management skills and your ability to handle multiple workflows. Use specific examples from your past experiences to demonstrate how you’ve successfully managed similar tasks.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. This will help us understand your qualifications quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Irlam Associates
✨Know Your Clients Inside Out
Before the interview, take some time to research the company and its clients. Understand their industry, key challenges, and how they position themselves in the market. This will help you demonstrate your ability to build strong relationships and show that you can be a trusted partner.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've managed multiple projects simultaneously. Highlight your experience with end-to-end production workflows and how you've delivered projects on time and within budget. This will illustrate your organisational skills and ability to thrive in a fast-paced environment.
✨Demonstrate Your Commercial Awareness
Prepare to talk about how you've identified opportunities for growth in previous roles. Think of instances where you've added commercial value to client accounts or improved processes. This will show that you understand the importance of aligning with the company's commercial strategy.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. Be prepared to explain complex concepts simply and clearly, as you'll need to manage client expectations and deliver meaningful updates. Strong verbal and written communication skills are crucial for this role, so make sure you convey your ideas effectively.