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- Tasks: Lead teams in aircraft cleaning and servicing, ensuring safety and high standards.
- Company: Join a dynamic team at Manchester Airport, a key player in aviation services.
- Benefits: Enjoy flexible working hours and opportunities for career development.
- Why this job: Be part of a safety-first culture while making a real impact in aviation.
- Qualifications: 3+ years in aviation operations management and strong leadership skills required.
- Other info: Must have a full manual driving licence and be ready for flexible shifts.
The predicted salary is between 36000 - 60000 £ per year.
Station Manager – Manchester Airport
Role Summary:
The Station Manager at (MAN) will oversee key service lines: Aircraft Cabin Cleaning, Aircraft, Toilet and Water Servicing Aircraft Exterior Cleaning.
This role is crucial for ensuring that all services are executed safely, efficiently, and to the highest standards of customer service, safety, and compliance with airport regulations.
The Station Manager will lead teams across all service lines, ensuring the smooth operation of each while addressing any challenges, promoting a safety-first culture, and driving continuous improvement in service delivery.
Key Responsibilities:
Aircraft Cabin Secure Cleaning :
- Oversee the operation and delivery of secure cleaning for aircraft cabins, ensuring compliance with airline-specific requirements, safety regulations, and hygiene standards. Lead teams in providing high-quality cleaning services, ensuring that cabins are cleaned securely, free of contaminants, and are prepared for passengers promptly.
Aircraft Interior Deep Cleaning :
- Manage deep-cleaning services for aircraft interiors, as needed by specific airlines. Supervise teams to ensure the highest standards of cleanliness, hygiene, and safety. Ensure the use of appropriate cleaning products and techniques to meet the rigorous standards of deep-cleaning protocols.
Toilet and Water Servicing :
- Ensure that toilet and water servicing is performed efficiently and safely for all aircraft. Lead teams in the replenishment of water supplies and the servicing of toilet facilities, ensuring waste disposal is managed correctly and all systems are functioning properly. Maintain strict compliance with hygiene and safety regulations.
Aircraft Exterior Cleaning :
- Oversee the cleaning of aircraft exteriors, ensuring that all surfaces are cleaned in line with airline specifications and regulatory requirements. Lead teams to use appropriate equipment and cleaning agents for exterior cleaning, ensuring safety protocols are followed and the cleanliness of aircraft is maintained to a high standard.
Health and Safety Leadership :
- Promote a culture of safety across all service lines. Ensure compliance with health and safety standards at MAG & UK aviation regulations. Monitor risks associated with cleaning, servicing, implementing preventative actions to mitigate safety issues and maintain a secure work environment.
Team Development & Engagement :
- Lead the recruitment, training, and development of staff across all service lines. Foster a positive and productive working environment with a focus on continuous learning and improvement. Provide guidance, motivation, and feedback to teams, ensuring they are well-equipped to meet operational challenges.
Customer Relations & Stakeholder Engagement :
- Build and maintain strong relationships with airlines, MAG representatives, and other key stakeholders. Address any customer or operational issues promptly and professionally, ensuring that service standards are consistently met, and issues are resolved in a timely manner.
Operational & Financial Performance :
- Monitor performance to ensure that service lines meet or exceed financial and operational targets. Regularly review operational performance, identify opportunities for cost savings and process improvements, and implement strategies to enhance service delivery. Ensure that all service lines are performed efficiently and within budget.
Service Delivery Standards :
- Establish, monitor, and enforce service delivery standards for all service lines. Ensure teams comply with these standards, making adjustments or implementing corrective actions when necessary. Continuously track and report on the achievement of service targets.
Emergency Response & Contingency Planning :
- Ensure that contingency plans are in place for service disruptions or emergencies, including severe weather events, operational delays, or security concerns. Lead teams in handling unexpected situations and disruptions, ensuring continuity of service and operational safety.
Collaboration & Coordination :
- Ensure effective coordination and collaboration between internal teams and external partners, including MAN Airport, airlines, and other service providers. Facilitate smooth operations through strong communication and teamwork, helping resolve any operational issues that may arise.
Continuous Improvement :
- Identify and lead initiatives for process improvement and innovation across all service lines. Continuously assess operational efficiency, customer satisfaction, and service quality to implement changes that improve performance, safety, and service delivery.
Skills/Qualities Required
Expertise in Service Lines :
- In-depth experience in managing and overseeing aircraft cleaning (cabin cleaning, deep-cleaning, exterior cleaning), servicing. Knowledge of the specific requirements and best practices for each service line within the airport environment.
Leadership & People Management :
- Proven leadership ability, with experience in managing large teams across multiple service lines. Excellent people management skills, with the ability to motivate, train, and develop staff to achieve operational goals.
Health & Safety Compliance :
- Deep understanding of health and safety regulations and a strong commitment to ensuring compliance within all service lines, especially with regards to cleaning
Customer-Focused Approach :
- A customer-centric mindset with a strong ability to address customer concerns, ensure smooth service delivery, and build strong relationships with stakeholders and partners.
Operational & Financial Management :
- Strong operational management skills, including experience managing budgets, monitoring performance metrics, and implementing process improvements to achieve efficiency and cost control.
Problem-Solving & Adaptability :
- Ability to address operational challenges quickly, accurately, and efficiently. Ability to remain adaptable and solution-oriented in a dynamic and fast-paced airport environment.
Excellent Communication :
- Strong verbal and written communication skills with the ability to liaise effectively with staff, airlines, airport authorities, and senior management.
Delivery of Customer Service Standards
Zero Complaints :
- Ensure zero complaints from airlines, passengers, or service providers regarding cabin secure cleaning, deep-cleaning, toilet and water servicing and aircraft exterior cleaning
Internal Service Targets Met :
- Consistently meet or exceed internal service delivery targets for all service lines with minimal delays and quality fails.
Qualifications and Competencies
Minimum 3 Years Aviation Operations Management Experience :
- At least 3 years of relevant experience managing aviation operations, particularly in the areas of aircraft cleaning and servicing.
Leadership Skills :
- Strong leadership capabilities with proven experience in managing diverse teams across multiple operational service lines.
Flexible Working Hours :
- Willingness to work flexible shifts, including nights, weekends, and public holidays, to accommodate the operational demand.
Full Manual Driving Licence :
- A valid, full manual driving licence is required for mobility across the airport site.
Safety and Compliance Responsibilities
Health & Safety Policy Compliance :
- Ensure full adherence to Manchester Airport health and safety policies and Safety Management System (SMS).
Regulatory Compliance :
- Ensure compliance with all relevant legal, regulatory, and safety requirements within aviation ground services, particularly regarding cleaning.
Hazard & Incident Reporting :
- Ensure that any hazards, near misses, incidents, or safety violations are reported promptly in line with airport procedures.
Station Manager employer: Irlam Associates
Contact Detail:
Irlam Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Manager
✨Tip Number 1
Familiarise yourself with the specific cleaning and servicing protocols used in aviation. Understanding the nuances of aircraft cabin cleaning, deep-cleaning, and exterior cleaning will give you an edge during interviews, as you'll be able to speak knowledgeably about industry standards.
✨Tip Number 2
Highlight your leadership experience in managing teams, especially in high-pressure environments like airports. Be prepared to share examples of how you've motivated staff and handled operational challenges effectively, as this role requires strong people management skills.
✨Tip Number 3
Network with professionals in the aviation industry, particularly those involved in ground services. Building relationships with current employees or stakeholders can provide valuable insights into the company culture and expectations, which can be beneficial during the application process.
✨Tip Number 4
Demonstrate your commitment to health and safety compliance by staying updated on relevant regulations and best practices. Being able to discuss how you have implemented safety measures in previous roles will show that you prioritise a safety-first culture, which is crucial for this position.
We think you need these skills to ace Station Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aviation operations management, particularly in aircraft cleaning and servicing. Use specific examples that demonstrate your leadership skills and compliance with health and safety regulations.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Station Manager role. Emphasise your customer-focused approach and ability to manage teams effectively. Mention any specific achievements that showcase your operational and financial management skills.
Highlight Relevant Experience: In your application, clearly outline your experience managing large teams and your understanding of the specific requirements for aircraft cleaning and servicing. Include any certifications or training related to health and safety compliance.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities and adaptability in a fast-paced environment. Highlight situations where you successfully addressed operational challenges or improved service delivery.
How to prepare for a job interview at Irlam Associates
✨Know Your Service Lines
Familiarise yourself with the specific service lines you'll be overseeing, such as aircraft cabin cleaning and servicing. Be prepared to discuss best practices and compliance standards relevant to each area, demonstrating your expertise and understanding of the role.
✨Showcase Leadership Skills
Highlight your experience in managing large teams and how you've motivated them to achieve operational goals. Prepare examples of how you've developed staff and fostered a positive working environment, as this is crucial for the Station Manager position.
✨Emphasise Health & Safety Knowledge
Demonstrate your understanding of health and safety regulations within the aviation industry. Be ready to discuss how you've ensured compliance in previous roles and how you would promote a safety-first culture at Manchester Airport.
✨Prepare for Customer Relations Scenarios
Think of examples where you've successfully managed customer concerns or built strong relationships with stakeholders. This will show your customer-focused approach and ability to handle operational issues professionally, which is key for this role.