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For Companies At a Glance
- Tasks: Lead a dynamic team, deliver top-notch customer service, and drive store success.
- Company: Join a premium brand known for exceptional retail experiences.
- Benefits: Enjoy quarterly bonuses, competitive salary, and a vibrant work environment.
- Why this job: Perfect for those who thrive in fast-paced settings and love inspiring others.
- Qualifications: 2 years of retail management experience preferred; leadership skills are key.
- Other info: Flexible hours with occasional weekend work; great opportunity for growth.
The predicted salary is between 35000 - 38000 £ per year.
Job Description
- Lead and motivate the team to achieve company KPIs while maintaining exceptional customer service standards.
- Create and manage staff rotas, ensuring payroll accuracy.
- Manage daily store operations, including cashing up, till reconciliation, and banking.
- Coach, develop, and support the store team through regular 1:1s and team briefings.
- Prioritise store objectives and develop strategies to maximise revenue.
- Organise in-store events, VIP days, and promotional activities in collaboration with the Marketing team.
- Create weekly business and performance reports for the Regional Manager.
- Oversee stock levels, liaise with merchandising teams, and maintain store presentation.
- Act as the first point of contact for customer queries, feedback, and escalations.
- Manage store social media activity to promote brand awareness.
HR & Health and Safety Responsibilities
- Ensure the store maintains 100% Health & Safety compliance.
- Act as the first point of contact for store security, alarms, and incident response.
- Maintain accurate and up-to-date H&S documentation.
- Support HR with onboarding, training, and offboarding of staff.
About You Education & Qualifications:
- Management/leadership qualifications desirable, but not essential.
Experience:
- Minimum 2 years of retail management experience, preferably within a premium or luxury brand.
- Strong track record in delivering commercial success in a retail environment.
- Proven leadership skills and experience in managing teams.
- Experience with Shopify POS desirable, but not essential.
Skills:
- Excellent communication and interpersonal skills.
- Strong commercial and numerical acumen.
- Confident with Microsoft Office, particularly Excel.
- Exceptional organisational skills and attention to detail.
- Proactive, resourceful, and adaptable in fast-paced environments.
Personal Qualities:
- Passionate and energetic.
- Personable and approachable.
- Commercially savvy with a customer-first mindset.
- Reliable, self-motivated, and a strong team player.
Retail Store Manager employer: Irlam Associates
Contact Detail:
Irlam Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager
✨Tip Number 1
Familiarise yourself with the brand and its values. Understanding what makes our store unique will help you connect with the team and customers, showcasing your passion for the role during interviews.
✨Tip Number 2
Prepare to discuss your previous retail management experiences in detail. Highlight specific examples where you've successfully led a team or improved sales, as this will demonstrate your capability to drive commercial success.
✨Tip Number 3
Showcase your leadership style by preparing to share how you motivate and develop your team. Think of strategies you've used in the past to enhance team performance and customer service.
✨Tip Number 4
Be ready to discuss your approach to managing store operations and compliance. Having a clear understanding of health and safety regulations and how to maintain them will set you apart as a candidate who prioritises a safe shopping environment.
We think you need these skills to ace Retail Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience, particularly in premium or luxury brands. Emphasise your leadership skills and any achievements related to driving commercial success.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your customer-first mindset. Mention specific examples of how you've motivated teams and delivered exceptional customer experiences in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, organisational skills, and experience with cash management. Use specific examples to demonstrate these skills.
Showcase Your Understanding of the Brand: Research the company and its values. In your application, express your understanding of their brand and how you can contribute to maintaining their premium image and enhancing customer engagement.
How to prepare for a job interview at Irlam Associates
✨Show Your Leadership Skills
As a Retail Store Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led a team in the past, focusing on motivating staff and achieving KPIs.
✨Know the Brand Inside Out
Familiarise yourself with the brand's values, products, and customer base. This knowledge will help you articulate how you can enhance the store's performance and customer experience during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in retail management and how you resolved them, particularly in high-pressure situations.
✨Highlight Your Commercial Acumen
Be ready to discuss your understanding of retail metrics and how you've used data to drive sales. Show how your commercial awareness can contribute to maximising revenue for the store.
