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- Tasks: Support franchisees and branch managers in optimising IT systems for efficiency.
- Company: Dynamic company focused on operational excellence and innovation.
- Benefits: Competitive salary, training opportunities, and a collaborative work environment.
- Why this job: Join a team that drives operational change and enhances customer experience.
- Qualifications: Strong IT skills, communication abilities, and experience in commercial environments.
- Other info: Great opportunity for career growth and skill development.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
- Keep updated a standard operating procedure manual for all systems
- Work with branch colleagues and branch managers to validate that systems use are in line with the standard operating procedure format
- Identify, document and train out best practice (which drive operational KPI's and efficiencies) on systems use
- Liaise with IT re future systems development in line with the operational requirements of the business (TMS Steering Committee)
- Ensure that as software upgrades are rolled out – training is implemented accordingly to embed the relevant changes at an operational level
- One to one feedback at branch level re systems use and operations
- Responsible for onboarding and sign off for new CSA/Ops recruits into the business
- Administration of ZoomInfo system
- Monitoring & reporting on HubSpot Opportunities Pipeline to Franchise Support Team
- Ad-hoc reporting to Franchise Support Team colleagues
- Engage with the relevant business areas of the Support Centre to identify opportunities for improvement at branch level, in the areas of:
- Cost savings
- Time savings
- Process efficiency and simplification
- Mitigation of business risks
- MI visibility of key business information
Statutory Duties
- Co-operate with your employer to enable any legal obligations to be complied with
- Do not recklessly interfere with anything provided by the employer or others in the interests of health, safety or welfare
- Bring to the attention of the Company Health and Safety Manager any perceived short comings in health and safety arrangements, situations or processes that you consider to be serious or which may present danger to you or others
- Do not undertake or request others to undertake any works for which you/they do not hold the required competency or authority to undertake
InterfacesInternal
- Liaise with Head of Franchising, all members of the Franchise Support Team, IT Director and IT team, and Employees at all levels within the Company to continually improve business performance and achieve Company objectives
External
- Customers (where applicable)
Qualifications: Core
- Full Driving Licence
- Highly IT proficient
- English and Mathematics to GCSE standard
Experience: Core
- Demonstrable experience in operating a range of IT systems in a commercial environment
- A confident individual who can influence at all levels
- An analytical thinker
- Communication – interpersonal skills, and relationship management is key to this role, therefore strong presentation skills are essential
- The ability to demonstrate good problem-solving skills and plan effective contingencies and solutions
- Strong relationship builder with the ability to build strong relationships with both internal and external stakeholders
- Passionate about customer experience improvement and innovation
- Good at cultivating and delivering upon working relationships
- Knowledge and understanding of project management and implementation
Desirable
- Knowledge of Transport Management Systems and Networks
- Experience in a field-based training role
Performance Management Responsibilities:The following are to be monitored via the appraisal process and internal meetings:
- Effective engagement with the network that drives operational change and standardisation
- Demonstrate a training and coaching approach relevant to individual branch requirements that effectively embeds a standard operating format
- Create and keep updated relevant training material re systems usage
- Effective resource planning
Business Skills:
- Professional and confident manner
- Excellent Communicator
- Good customer service skills
- Ability to work within a team and under own initiative
- Good organisational skills
- Ability to work well under pressure
- Good literacy and numeracy skills
- Report writing
Operations Specialist employer: Irlam Associates
Contact Detail:
Irlam Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Specialist
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Operations Specialist role.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock sessions with friends or family. Focus on showcasing your IT proficiency and problem-solving skills, as these are key for the role. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your training skills! If you've got experience onboarding or training others, make sure to highlight that. Talk about how you’ve helped colleagues understand systems and improve their efficiency. It’s all about demonstrating your impact!
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals who can drive operational change. By applying directly, you’ll be in the best position to showcase your skills and stand out from the crowd.
We think you need these skills to ace Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Specialist role. Highlight your experience with IT systems and any relevant training roles you've had. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've improved processes or trained others in the past. We love a good story that showcases your skills!
Showcase Your Communication Skills: Since this role involves liaising with various teams, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t forget to mention any experience you have in relationship management.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Irlam Associates
✨Know Your Systems
Make sure you’re familiar with the IT systems mentioned in the job description. Brush up on your knowledge of Transport Management Systems and any relevant software. Being able to discuss how you've used these systems effectively in past roles will show that you're ready to hit the ground running.
✨Showcase Your Training Skills
Since this role involves onboarding and training new colleagues, prepare examples of how you've successfully trained others in the past. Think about specific methods you used and how you tailored your approach to different learning styles. This will demonstrate your ability to communicate complex information clearly.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss situations where you identified issues and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your analytical thinking and problem-solving skills effectively.
✨Build Relationships
This role requires strong relationship management skills. Prepare to talk about how you've built relationships with stakeholders in previous positions. Share specific examples of how you’ve engaged with teams to drive operational change and improve processes, as this will resonate well with the interviewers.
