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For Companies At a Glance
- Tasks: Assist customers and manage transport operations in a fast-paced environment.
- Company: Dynamic and growing business based in Glasgow.
- Benefits: Negotiable salary, performance bonuses, enhanced pension, and cycle to work scheme.
- Why this job: Join a collaborative team and make a real difference in customer service.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Part-time hours with opportunities for growth and additional holiday.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Customer Service Advisor – Glasgow (G77)
(Part time £15,000 pa or full time up to £26,000 pa) / Logistics / Newton Mearns, Glasgow G77
At our Glasgow branch we have an excellent opportunity for a Customer Relations and Transport Coordinator to join our dynamic and fast paced, growing business. We are looking for a collaborative, enthusiastic individual, with experience in a previous customer service role, to assist with the day-to-day operations of the business.
The role is office based and permanent, with part time working hours of 09:00 – 17:00hrs, 2 to 3 days per week – Monday, Tuesday & Friday (or any combination of 2 of those days)
Responsibilities include:
- Handling customer enquiries from initial contact through to delivery ensuring the relevant paperwork is completed
- Prioritising consignments and ensuring that deliveries are planned to strict time schedules
- Ensuring that internal tracking systems are used to the required standards
- Understanding and achieving KPI targets regarding margin, cost per mile and vehicle allocation
- Maintaining a portfolio of subcontractors and negotiating rates
- Working to deadlines and independently when required
Key Skills & Experience:
- Proven background in customer relations/service
- Relevant experience in a transport/logistics role is desirable
- A self-motivated individual who can use their own initiative
- Excellent verbal and written communication skills to be able to liaise with clients and subcontractors
- Excellent telephone manner
- Proficiency in MS Office and Excel
Salary & Perks:
- Performance based bonus
- Additional holiday accrued after two years
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Customer Service Advisor employer: Irlam Associates
Contact Detail:
Irlam Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer service, being able to articulate your thoughts clearly and confidently will make a huge difference in how you come across.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your previous customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled customer enquiries or worked in a fast-paced environment, just like we do at StudySmarter.
Show Off Your Communication Skills: Since excellent verbal and written communication skills are key for this position, make sure your application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at Irlam Associates
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've handled customer enquiries in the past, especially any tricky situations. Think of specific examples that showcase your problem-solving skills and ability to maintain a positive attitude.
✨Familiarise Yourself with Logistics
Since the role involves transport and logistics, it’s a good idea to understand the basics of these areas. Research common terms and processes related to delivery schedules and tracking systems. This will help you speak confidently about how you can contribute to their operations.
✨Show Off Your Communication Skills
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview, showing your interest in the company and the role.
✨Demonstrate Your Initiative
This position requires a self-motivated individual. Think of examples where you took the initiative in previous roles, whether it was improving a process or handling a challenging customer situation. Highlighting your proactive nature will set you apart from other candidates.
