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- Tasks: Manage client relationships and ensure delivery of services in a fast-paced environment.
- Company: Join a well-known financial organisation as a trusted partner in client services.
- Benefits: Enjoy a dynamic work culture with opportunities for growth and development.
- Why this job: Be part of a team that values innovation and client satisfaction while making a real impact.
- Qualifications: Proven ability to meet targets, strong communication skills, and project management experience required.
- Other info: Experience in direct mail production and knowledge of data privacy regulations is a plus.
The predicted salary is between 36000 - 60000 £ per year.
The Account Manager is part of a front line team responsible for the management and delivery of all client requirements. Being the first point of call for our client (a well-known financial organisation) and the principal provider of our services, you will develop a good understanding of client business, key drivers in their business sector and become established as a trusted partner.
An Account Manager must be able to work within a fast-paced, high-volume environment, working on all areas of production within the business, and also have an eye for spotting new commercial opportunities.
Key responsibilities:- Develop and maintain a rapport with key client stakeholders, in order to manage expectations and ensure value-added service provision.
- Deliver against client KPIs and other targets to meet contractual obligations.
- Establish and maintain tactical relationships with day-to-day clients, applying a commercial and value-added approach to client briefings, and ensure meaningful and timely communication.
- Manage end-to-end production workflow including associated communications with client and internal stakeholders, ensuring the quality procedures are followed throughout the production cycle, ensuring the delivery of product on time, to specification and on budget.
- Support preparation for client contract review meetings and client development opportunities.
- Ensure all procurement activity adheres to commercial strategy and guidelines.
- Deliver business and account objectives through adherence to business processes and systems.
- Proven ability to meet targets and SLA delivery, a results-driven individual motivated by achieving goals.
- Ability to take client briefs and change requests via face-to-face or by email and manage client projects from brief through to production.
- Understanding of Data, Transactional and direct mail production as well as an understanding of DSA and Retail Postal Services.
- Clear understanding of data management, data processing principles and confident in using computerised systems.
- Experience of Transactional/DM Print.
- Knowledge of data privacy regulations and an appreciation of legislation.
- Understanding of financial promotion regulations and FCA standards.
- Effective written and verbal communication skills.
- Strong commercial awareness.
- Proven influencing and negotiation skills.
- Excellent project management skills, having experience of delivering projects on time and to budget.
- Proven ability to build effective client relationships.
- Core Microsoft Office skills essential.
Sound like you?
Account Manager (United Kingdom) employer: Irlam Associates
Contact Detail:
Irlam Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (United Kingdom)
✨Tip Number 1
Familiarise yourself with the financial sector and the specific needs of direct mail services. Understanding the key drivers and challenges faced by financial organisations will help you engage more effectively with potential clients.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in account management or direct mail. Attend relevant events or webinars to build connections that could lead to job opportunities.
✨Tip Number 3
Showcase your project management skills by discussing past experiences where you successfully managed client projects from start to finish. Be prepared to share specific examples during interviews to demonstrate your capability.
✨Tip Number 4
Stay updated on data privacy regulations and financial promotion standards. Being knowledgeable about these areas will not only enhance your credibility but also show your commitment to compliance and best practices in the industry.
We think you need these skills to ace Account Manager (United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in direct mail and client services. Use specific examples that demonstrate your ability to meet targets and manage client relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the financial sector and your ability to develop rapport with clients. Mention your project management skills and how you can contribute to meeting client KPIs.
Highlight Relevant Skills: In your application, emphasise your knowledge of data management, transactional print, and compliance with data privacy regulations. These are crucial for the role and will set you apart from other candidates.
Showcase Your Results-Driven Approach: Provide examples of past achievements where you successfully met targets or improved client satisfaction. This will demonstrate your results-driven mindset and ability to thrive in a fast-paced environment.
How to prepare for a job interview at Irlam Associates
✨Know Your Client
Before the interview, research the financial organisation you'll be working with. Understand their business model, key drivers, and recent news. This will help you demonstrate your ability to develop a rapport with key stakeholders.
✨Showcase Your Project Management Skills
Be prepared to discuss specific examples of projects you've managed in the past. Highlight how you met targets and delivered on time and within budget, as this is crucial for the role of an Account Manager.
✨Demonstrate Commercial Awareness
During the interview, showcase your understanding of the direct mail production process and data management principles. Discuss how you can identify new commercial opportunities and add value to client relationships.
✨Prepare for Client Scenarios
Anticipate questions about handling client briefs and managing expectations. Think of scenarios where you've successfully navigated challenges or changes in client requirements, and be ready to share these experiences.
